
Sarah Goff

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About me
Senior Program Manager at Appen
Education

New College of Florida
1999 - 2003Bachelor of Arts - BA Economics, Spanish
Experience

Taylor Morrison
May 2003 - Apr 2009Managed homebuyer experience from initial tour, through purchase contract, construction process, until home closing.Closed 48 homes accounting for over $11m in sales in a declining market in 2007, the second highest sales record in the Tampa, Central FL division that year.Independently maintained 12+ homebuyer backlog while overseeing the successful closure of multiple simultaneous ongoing sales. Served as public representative of Taylor Morrison for Realtors and home buyers with ultimate responsibility for buyer satisfaction throughout construction process, while coordinating supporting tasks of administrative and construction staff.Created and led in-depth presentation of home sale strategies to senior management, board members and CEO, leading to selection of office to lead Tampa region following merger, and preventing layoffs of 50 team members. Show less
Sr. Sales Associate
Jan 2006 - Apr 2009Jr. Sales Associate
Jan 2005 - Jan 2006Purchasing Associate
May 2003 - Jan 2005

Calebro & Associates
Apr 2009 - Oct 2013Buyer's AgentIncreased lead pipeline, secured new business, partnered with clients to understand requirements, assisted clients in fine-tuning requirements after viewing available homes; negotiated final price, closing terms, seller-managed repairs, and closing schedule; and liaised with lender, title company and seller’s agent through closing. Successfully placed over 88% of all clients in a new home.

Goff Couture
Apr 2009 - Oct 2013Founder, OwnerCollaborated with clients in end-to-end process to successfully translate requirements and vision into completed custom garments. Gathered requirements, sketched designs, selected fabrics, drafted patterns, produced and presented mock-ups, performed redesigns based on client feedback and fittings until final approval by client.Managed all business elements, including budget, schedule, contracts, marketing, and customer retention. Over 50% of all new business growth from existing client referrals.Hired, trained, and managed dressmaker staff to support growing demand and increased project complexity. Show less

Self-employment
Oct 2013 - Dec 2019Homemaker
Appen
Dec 2019 - nowIn my role as a Project Manager, I was responsible for overseeing a P0 program consisting of roster of 6-13 projects and totaling up to $0.5M in monthly revenue. I supervised the work of a team of 7 APMs on the program, ensuring each of them understood our client's project requirements and objectives, and ensuring that each of them had the necessary resources and knowledge to complete project work successfully. I maintained a strong client relationship, managed project risks, and drove key process improvements. Under my leadership, time spent on critical reporting tasks was reduced by over 90% while dramatically improving accuracy and reducing human errors. Other process improvements supported improved scalability of Quality control processes. These improvements supported a 2.5x increase in monthly program revenue. Show less Appen is a global leader in data solutions for AI. My work as an Associate Project Manager for Appen focused on data annotation projects, wherein our global crowd of independent contractors provide labels to training data used to develop Machine Learning models.In my role as an APM, I was responsible to support our crowd of ICs and supervise their work, ensuring strong Quality control on our projects and assuring on-time payment of IC invoices. In this role, I was able to drive streamlining and optimization of our invoice processes, reducing manual rework and errors. I oversaw Quality control processes and collaborated with our client organization to secure key improvements in rating guidelines that facilitated higher accuracy. I worked closely with our client partners to understand project requirements and ensure these were met, and to provide visibility to risks so that suitable mitigation strategies could be implemented.In my time in this role I progressed from supervising projects completed ~500 production hours/ week to a portfolio totaling ~3,000 production hours/ week. Show less
Senior Program Manager
Aug 2024 - nowProgram Manager
Apr 2022 - Nov 2024Project Manager
Mar 2021 - Apr 2022Associate Project Manager
Dec 2019 - Mar 2021
Licenses & Certifications
- View certificate

Certified ScrumMaster (CSM)
Scrum AllianceSept 2019 
Certified Associate in Project Management (CAPM)
Project Management InstituteJun 2019
Volunteer Experience
Executive Board Member
Issued by Product Management Community Northwest on Jan 2020
Associated with Sarah Goff
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