Zhi Yang Lai

Experience

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  GREYPANEL

  Jan 2023 - Mar 2023

  Network Support Engineer

  Handling enquiries, providing guidance and troubleshooting via remote and online channelSetting up and configuring CDN networkOptimizing network routesImplementing ACL rules on network nodes to defend malicious trafficMonitoring and identifying network traffic

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  D-Link

  Mar 2023 - Feb 2024

  RMA Engineer

  Daily processing and documentation of online orders.Handling enquiries, providing guidance and troubleshooting in-person and via remote and online channels.Installation, configuration and troubleshooting on end-user peripheral devices such as PC, phone and tablet.Providing RMA processing and documentation for defective products collected both locally and internationally.Identifying and troubleshooting products returned by customers. Providing basic repair and component replacement for defective products.Liaising and providing solutions with resellers in advance to meet business requirements.Liaising and updating status of RMA processing with clients and resellers.Quarterly stock-taking, ensuring that physical stock is accurately documented and corresponds with the system.Suggesting, implementing and improving current SOP to reduce workload. Show less