Christopher Sauer

Experience

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  Rapid City Journal

  Apr 2002 - Aug 2002

  Junior Salesperson

  Drove newspaper sales by prospecting for new clients and being a cute 10-year-old.

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  Foothills Park & Recreation District

  Jun 2007 - Oct 2008

  Batting Cage Attendant

  Greeted customers warmly and provided assistance with selecting appropriate batting cage equipment, such as bats and helmets. Offered guidance and instruction on batting techniques and safety procedures to ensure a safe and enjoyable experience for customers. Operated batting cage machines and equipment to set pitching speeds, adjust pitching angles, and control ball delivery. Monitored equipment performance and promptly addressed any issues or malfunctions to minimize downtime and ensure a smooth operation. Enforced safety protocols and guidelines to prevent accidents and injuries within the batting cages. Monitored customer behavior and intervened as needed to maintain a safe environment. Provided excellent customer service by addressing customer inquiries, resolving issues, and accommodating special requests. Assisted customers with adjusting batting cage settings and offer tips for improving their batting skills. Handled customer payments and maintain accurate records of transactions. Performed routine maintenance tasks, such as cleaning batting cages, sanitizing equipment, and restocking supplies. Ensured that the batting cage area was clean, organized, and free of debris to enhance the customer experience and promote a professional image. Collaborated with other staff members to coordinate scheduling, manage customer flow, and address operational needs. Communicated effectively with management and fellow attendants to ensure a cohesive and efficient workflow. Show less

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  Crêpes à la Cart

  Jul 2010 - Sept 2011

  Crepe Artist

  Prepared crepe batter according to recipes, ensuring proper consistency and flavor. Skillfully poured batter onto cooking surfaces to create uniform and thin crepes. Monitored cooking times and temperatures to achieve optimal texture and color. Portioned ingredients for sweet and savory crepe fillings, including fruits, cheeses, meats, vegetables, and sauces. Ensured freshness and flavor balance while adhering to portion control guidelines. Utilized various cooking techniques, such as flipping, folding, and rolling, to create visually appealing and delicious crepes. Adjusted cooking methods and temperatures as needed to accommodate different fillings and customer preferences. Contributed to the development of crepe menu offerings. Experimented with new flavor combinations and ingredient pairings. Interacted with customers, provided recommendations, took orders, and answered questions about crepe options. Customized crepe orders based on customer preferences and dietary restrictions. Adhered to food safety and sanitation standards at all times, including proper handwashing, equipment cleaning, and storage of perishable ingredients. Monitored and maintained cleanliness of cooking surfaces and serving areas. Collaborated with kitchen staff and other team members to ensure smooth and efficient operations during peak hours. Communicated effectively with colleagues to coordinate crepe orders and prioritize tasks. Show less

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  Residential Life at Loyola University New Orleans

  May 2011 - Dec 2013

  Recycling Coordinator

  I was in charge of recycling books, printer cartridges, paper, and plastic, as well as finding companies to donate used textbooks to.I also worked as an office assistant in the Residential Life office at Loyola University New Orleans, doing secretarial work and working in the package room.I painted, moved furniture, cleaned out old rooms, did artwork, and anything else that needed to happen at Loyola University so that the residents could be happy.

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  OMAR Entertainment (One Man Army Rebels)

  Mar 2013 - Sept 2013

  Intern

  I had an internship for OMAR Entertainment, which is the entertainment imprint for Dee-1, a hip-hop artist and public figure based in New Orleans, LA. Much of the internship was based around garnering hype over social media for the "Psalms of David" mixtape. My internship also included engineering 4 recording sessions between March and June 2013 for the "Psalms of David II" project. On top of that, I helped set up the merchandise table for one of Dee-1's concerts in New Orleans over Summer 2013 at the Howlin' Wolf. Show less

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  A Music Plus Entertainment

  Feb 2014 - Feb 2017

  Event DJ

  Met with clients to discuss event requirements, preferences, and music playlists. Customized music selections and playlists based on client preferences, event theme, and audience demographics. Coordinated with event planners, venue staff, and other vendors to ensure seamless event execution.Curated music playlists tailored to the event atmosphere, theme, and audience preferences. Mixed and blended tracks seamlessly to create a continuous flow of music that kept guests entertained and energized. Incorporated requests and adapted music selections in real-time based on crowd response.Set up and tested professional DJ equipment, including, mixers, speakers, and lighting systems. Ensured all equipment was properly connected, calibrated, and functioning optimally for high-quality sound and visual effects.Served as an emcee to make announcements, introduce speakers, and engage the crowd throughout the event. Interacted with guests in a friendly and professional manner, encouraging participation and creating a lively and inclusive atmosphere.Worked closely with event coordinators and venue staff to coordinate event timelines, transitions, and special moments, such as grand entrances, cake cutting, and first dances. Maintained flexibility and adaptability to accommodate last-minute changes and unexpected requests.Monitored sound levels and adjusted volume levels, EQ settings, and audio effects to ensure optimal sound quality and balance. Controlled lighting effects and visuals to enhance the overall ambiance and mood of the event.Focused on exceeding client expectations by delivering exceptional service, professionalism, and attention to detail. Solicited feedback from clients and guests to continuously improve performance and enhance the overall event experience. Show less

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  Fun City Colorado

  Mar 2014 - Aug 2014

  Server/Bartender/Expo

  Server:Provided service to 40 lanes, 12 booths, a bar area, and a mezzanineSold food such as pizzas, burritos, tacos, appetizers, desserts, and moreBartender:Served beer, wine, and spirits to patronsLet customers know about shot specials and the tequila barEXPO:Ran food to tables or lanesCleaned up tables and lanesPrepared sauces (ranch, bleu cheese, peanut sauce, hot sauce, honey mustard)

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  Sexy Pizza

  Sept 2014 - Apr 2015

  Counter/Prep Cook/Kitchen

  1x Winner Employee of MonthPrep Cook:Cooking meats (spicy sausage, breaded chicken, grilled chicken, meatballs, bacon)Preparing prepackaged meats (mild sausage, canadian bacon, pepperoni, salami)Dicing vegetables (green peppers, onions, tomatoes)Slicing vegetables (jalapenos, mushrooms)Making sauces (pizza sauce, ranch, spicy ranch, balsamic vinaigrette, caesar)Shredding mozzarella cheese, dicing feta cheese, portioning ricotta cheese and cream cheeseMaking garlic and cinnamon sugar knotsMaking mixes for cannoliCounter:Serve slices to customersWatch up to 8 pizzas at a time in ovenStock the drink fridgeKeep the FOH tidyOperate the POSAnswer phonesKitchen:Topping pizzasMaking pasta dishesMaking sub sandwichesMaking saladsFilling cannoli shells Show less

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  Loyola University New Orleans

  Nov 2014 - Jul 2015

  Social Entrepreneur

  Cultivated strategic partnerships with alumni, to leverage resources and expertise in advancing social goals. Collaborated with alumni to foster collective action and amplify impact.Engaged with target communities to build trust, foster relationships, and empower community members to actively participate in Loyola initiatives.

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  D.P. Dough Franchising, LLC

  May 2015 - Feb 2016

  Night Cook

  1x Winner Employee of MonthPrepared dough, sauces, fillings, and toppings according to recipes and established standards. Ensured all ingredients are fresh, properly portioned, and readily available for nightly service. Coordinated with kitchen staff to maintain adequate inventory levels and minimize waste.Skillfully assembled calzones by layering ingredients, folding dough, and sealing edges to create uniform and visually appealing products. Paid attention to portion sizes and ingredient distribution to ensure consistency and customer satisfaction.Operated pizza ovens to bake calzones to perfection. Monitored cooking times and temperatures to achieve optimal texture and doneness. Rotated and rearranged calzones as needed for even cooking.Conducted quality checks on finished calzones to ensure they meet quality standards in terms of taste, texture, and appearance. Make adjustments to cooking techniques or ingredient quantities as necessary to maintain consistency.Managed incoming orders from customers and prioritized preparation based on order volume and timing. Coordinated with servers or delivery staff to ensure timely and accurate delivery of calzones to customers.Adhered to food safety and sanitation protocols at all times, including proper handwashing, food storage, and equipment cleaning. Monitored food temperatures and storage conditions to prevent contamination and ensure compliance with health regulations.Collaborated with kitchen staff and other team members to maintain a smooth and efficient workflow during nightly service. Communicated effectively with colleagues to coordinate tasks, share information, and address any issues that arise. Show less

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  Denver Public Schools

  Mar 2016 - Apr 2016

  Custodian

  Performed routine cleaning tasks, including sweeping, mopping, vacuuming, dusting, and disinfecting surfaces in restrooms, offices, classrooms, hallways, and other areas as assigned. Ensured cleanliness and sanitation standards were met to promote a healthy and safe environment for building occupants.Collected and disposed of trash, recyclables, and other waste materials in designated containers. Monitored trash receptacles and replaced liners as needed to maintain cleanliness and prevent odors.Maintained floors by sweeping, mopping, scrubbing, waxing, and buffing to ensure they are clean, shiny, and free of debris. Used appropriate cleaning agents and equipment to remove stains and restore floor surfaces to their original condition.Monitored inventory levels of cleaning supplies, restroom supplies, and other consumables. Restocked supplies as needed and notify supervisors when supplies need to be replenished.Operated and maintained custodial equipment, such as vacuum cleaners, floor scrubbers, buffers, and pressure washers, in proper working condition. Performed routine maintenance tasks and reported any equipment malfunctions or safety hazards to supervisors.Followed safety procedures and guidelines to prevent accidents and injuries while performing custodial duties. Used personal protective equipment (PPE) as required and maintain awareness of potential hazards in the work environment.Interacted professionally and courteously with building occupants, visitors, and staff members. Responded promptly to requests for assistance, address concerns, and ensured satisfaction with custodial services. Show less

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  City and County of Denver

  Apr 2016 - Dec 2016

  Administrative Assistant

  Oversaw the digitization process for community planning archives, including paper documents, maps, photographs, and other historical materials. Developed and implemented digitization workflows, schedules, and quality control measures to ensure accurate and efficient digitization of records.Utilized document scanning equipment and software to convert physical documents into digital formats. Ensured scanned images are clear, legible, and properly labeled according to established standards.Performed data entry tasks to capture information for digitized records, including titles and addresses, for easy retrieval and access.Conducted quality checks on digitized records to verify accuracy, completeness, and image quality. Identified and resolved any discrepancies or errors in digitized materials through manual inspection or software tools.Coordinated with internal stakeholders of government agencies to gather archival materials and facilitate digitization efforts. Communicated project updates, timelines, and requirements to stakeholders as needed. Show less

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  Sanyork Sales and Distrubution

  Jan 2017 - Mar 2017

  Administrative Assistant

  Received and reviewed sales invoices, purchase orders, and related documentation. Organized invoices by date, client, product/service, and payment status using physical filing methods. Ensured invoices were accurately recorded, categorized, and filed for easy retrieval and reference.Entered sales data, invoice details, and payment information into company databases or accounting software with a high level of accuracy. Maintained up-to-date and accurate records of sales transactions, including pricing, quantities, discounts, and customer information. Verified data integrity and resolved discrepancies as needed.Ensured confidentiality of sensitive financial information and compliance with company policies, accounting standards, and regulatory requirements. Adhered to established procedures for handling and safeguarding financial documents and customer data. Show less

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  City and County of Denver

  Apr 2017 - Sept 2018

  1x Runner Up Employee of MonthCreator and Editor of "ROWE, ROWE, ROWE Your Boat" newsletter for Right-of-Way Enforcement.Coordinated the deployment of meter maids to designated areas within the city for parking enforcement activities. Received requests for meter maid services, prioritized assignments based on urgency and location, and dispatched meter maids accordingly using dispatching software or communication devices.Maintained and updated daily schedules for meter maids, including shift assignments, patrol routes, and designated parking zones. Coordinated with supervisors and field supervisors to allocate resources effectively and optimize coverage in high-demand areas.Served as the primary point of contact for meter maids, field supervisors, and city officials regarding dispatching activities. Received and relayed information, instructions, and updates to meter maids in the field using two-way radios, mobile devices, or communication systems.Entered and update information related to parking violations, citations issued, and meter maid activities in database systems or electronic records. Generated reports on patrol activities, citation issuance, and enforcement outcomes for analysis and compliance monitoring.Responded to inquiries, complaints, and requests for assistance from the public regarding parking regulations, enforcement procedures, and citation issues. Provided courteous and helpful assistance to resolve issues and address concerns in a timely and professional manner.Ensured compliance with city regulations, policies, and procedures related to parking enforcement operations. Stayed informed about changes in parking regulations, enforcement practices, and technology updates to support effective dispatching and enforcement activities. Show less Coordinated digitization projects for public works archives, including paper documents, blueprints, maps, photographs, and engineering plans. Developed project plans, timelines, and workflows to guide the digitization process from scanning to metadata entry and quality control.Utilized document scanning equipment and software to convert physical records into digital formats, such as PDFs, TIFFs, or JPEGs. Ensured high-quality scans with proper resolution, clarity, and color accuracy. Organized and labeled digital files according to established standards.Performed quality control checks on digitized records to verify accuracy, completeness, and image quality. Reviewed scanned images for any defects, errors, or inconsistencies. Identified and resolved issues through manual inspection or software tools to ensure the integrity of digitized materials.Provided administrative support to digitization projects, including scheduling meetings, preparing agendas, taking meeting minutes, and maintaining project documentation. Assisted in coordinating communication between project stakeholders and internal departments.Ensured compliance with legal and regulatory requirements governing the digitization and management of public works records. Adhered to policies and procedures related to data security, privacy, and confidentiality. Handled sensitive information with discretion and maintained confidentiality of archival materials. Show less

  • Administrative Assistant

    Aug 2017 - Sept 2018

  • Administrative Assistant

    Apr 2017 - Aug 2017
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  OpenTable

  Sept 2018 - Mar 2021

  Customer Service Representative

  Provided timely and accurate assistance to customers via phone, email, chat, and social media platforms. Addressed inquiries related to product features, functionality, troubleshooting, billing, and account management. Guided customers through technical processes and resolutions to ensure a positive experience. Diagnosed and resolved technical issues reported by customers, including software bugs, hardware malfunctions, connectivity issues, and user errors. Utilized knowledge base resources, troubleshooting guides, and remote support tools to troubleshoot and resolve issues efficiently.Developed a deep understanding of company products, services, and technologies to effectively address customer inquiries and provide product recommendations. Stayed updated on product updates, new releases, and industry trends to provide accurate information and support.Built and maintained strong relationships with customers by demonstrating empathy and active listening. Followed up with customers to ensure their needs were met and issues were resolved to their satisfaction.Documented customer interactions, inquiries, and resolutions accurately and comprehensively in CRM systems or ticketing platforms.Identified opportunities for process improvement, product enhancement, and customer service optimization based on customer feedback and support trends. Show less

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  Sunrun

  Apr 2021 - Mar 2022

  Evaluated the creditworthiness of potential solar project clients and counterparties by analyzing financial statements, credit reports, tax returns, and other relevant financial documentation. Assessed financial stability, debt capacity, cash flow, and repayment ability to determine credit risk exposure. Conducted comprehensive credit analyses to identify and evaluate potential risks associated with solar project financing, including default risk, liquidity risk, and market risk. Utilized financial modeling techniques and risk assessment tools to quantify credit risk metrics and develop risk mitigation strategies. Performed due diligence reviews on prospective solar project clients, vendors, suppliers, and partners to assess business viability, industry reputation, and regulatory compliance. Verified the accuracy of financial information and identify any potential red flags or discrepancies. Assessed creditworthiness, loan-to-value ratios, collateral requirements, and repayment terms to structure financing solutions that align with risk tolerance and business objectives. Built and maintained relationships with internal stakeholders, including sales teams, project managers, and finance departments, to facilitate credit decision-making and ensure alignment with business goals. Ensured compliance with credit policies, lending guidelines, regulatory requirements, and industry standards governing solar project financing. Monitored changes in credit regulations, market conditions, and industry trends to adapt credit policies and procedures accordingly. Maintained accurate and organized documentation of credit analysis, underwriting decisions, and credit approvals. Prepared credit risk reports, portfolio analyses, and management presentations to communicate credit performance and trends to senior management and stakeholders. Show less First member in team history to be promoted from role.Led the review and analysis of contracts, agreements, and legal documents related to solar energy projects, including purchase agreements, power purchase agreements (PPAs), lease agreements, and construction contracts. Evaluated contract terms, conditions, and clauses to identify risks, ensure accuracy, and protect the company's interests. Ensured compliance with regulatory requirements, industry standards, and legal guidelines governing solar energy contracts and transactions. Stayed abreast of changes in regulations, policies, and market trends affecting the solar industry to inform contract review. Provided support and guidance to internal stakeholders, including sales teams, project managers, and legal counsel, during contract negotiations. Assessed and mitigated contractual risks by identifying potential liabilities, obligations, and ambiguities in contract language. Recommended modifications, revisions, or amendments to contracts to address risk exposures and enhance contract clarity and enforceability. Maintained accurate and organized documentation of contract review activities, including contract versions, revisions, annotations, and correspondence. Ensured proper version control and document tracking to facilitate efficient contract management and retrieval. Collaborated with cross-functional teams, including legal, finance, operations, and compliance. Facilitated communication and coordination among internal stakeholders to streamline contract review processes and ensure timely contract execution. Identified opportunities for process improvement, standardization, and automation in contract review and management processes. Developed and implemented best practices, templates, and tools to enhance efficiency, consistency, and accuracy in contract review and negotiation activities. Show less

  • Credit Analyst

    Jun 2021 - Mar 2022

  • Sr. Contract Review Representative

    Apr 2021 - Jun 2021
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  Validity Inc.

  May 2022 - Nov 2023

  Customer Service Representative

  Overly competitive go-kart maneuver guy (ask Dean Oredson about me)October 2023 Customer Success Hero (75 people)3x Finalist Customer Success HeroLed team in CSAT total, averaged 98% satisfaction over ~1300 tickets in 2023Member of Wellbeing CommitteeSpecialized in DemandTools, DupeBlocker, and GridBuddyI was the only member of the data CSR team in Colorado, so many remote communications and Zoom screenshares.Utilized Zendesk platform to manage customer interactions, inquiries, and support tickets effectively. Navigated Salesforce interface to access customer records, account information, and case details for efficient issue resolution and follow-up. Provided prompt and courteous assistance to customers via phone, email, and chat. Addressed inquiries related to product features, functionality, and troubleshooting. Created, updated, and managed customer support cases, ensuring accurate documentation of customer interactions, resolutions, and follow-up actions. Prioritized and escalated cases as needed to meet service level agreements (SLAs) and customer expectations. Entered and update customer information, interactions, and support activities with a high level of accuracy. Developed a deep understanding of company products, services, and solutions to effectively address customer inquiries and provide product recommendations. Stayed updated on product updates, new features, and best practices to support customers effectively. Collaborated with cross-functional teams, including sales, product management, and technical support, to resolve customer issues, escalate product bugs or technical issues, and share customer feedback and insights to drive product improvements. Identified opportunities for process improvement, automation, and optimization in customer service workflows and Salesforce utilization. Provided feedback and recommendations to improve efficiency and effectiveness of customer support operations. Show less

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  Mile High Dreamin'

  Mar 2024 - Mar 2024

  Salesforce Administrator

  Migrated data from old org to new orgBuilt privacy settings for new org