
Mona Eskola
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About me
PhD Candidate Tourism Research I Senior Lecturer in Service Business Development & Design/ R&D at Haaga-Helia UAS
Education

University of Lapland/ Faculty of Social Sciences
2017 - 2024Doctor of Philosophy (Ph.D.) Tourism Research
Haaga-Perho Haaga Wine School
2013 - 2013WSET (Wine and Spirit Education Trust) Wine Advanced Course -Level 3Programme outline:Unit 1 – Wines and Spirits of the WorldProduction of Wine (location, viticulture, vinification, maturation and bottling, labelling regulations) Unit 2 – Tasting and Evaluating Wines of the WorldWSET Level 3 Systematic Approach to Tasting – how to taste wines and evaluate the quality, style and priceThis unit is assessed by a blind tasting paper of two wines

Haaga-Helia University of Applied Sciences
2012 - 2015Master’s Degree Hospitality Management in Service Business Management Master of Hospitality ManagementThesis: Luxury Web Atmospherics – An Examination of Homepage Design of Arctic and Experiential Luxury Entrepreneurs in Lapland

University of Helsinki
2015 - 2015The Aesthetics of Everyday life/ Arjen estetiikka. Ympäristöestetiikan osa-alueita (5 op)Arjen estetiikka on estetiikan osa-alue, jossa pyritään laajentamaan estetiikan merkityksen tarkastelua kaikille inhimillisen elämän osa-alueille, kun se on perinteisesti keskittynyt lähinnä taidekokemuksen ja luontokokemuksen tarkasteluun. Esteettinen kokemus voi kummuta myös arkeen kuuluvista asioista ja tilanteista, joita tavallisesti määrittää toisto, tavanomaisuus ja tuttuus, esimerkiksi ostosten tekemisestä, syömisestä, lenkkeilystä tai siivoamisesta. Kurssin tarkoitus on perehdyttää… Show more Arjen estetiikka on estetiikan osa-alue, jossa pyritään laajentamaan estetiikan merkityksen tarkastelua kaikille inhimillisen elämän osa-alueille, kun se on perinteisesti keskittynyt lähinnä taidekokemuksen ja luontokokemuksen tarkasteluun. Esteettinen kokemus voi kummuta myös arkeen kuuluvista asioista ja tilanteista, joita tavallisesti määrittää toisto, tavanomaisuus ja tuttuus, esimerkiksi ostosten tekemisestä, syömisestä, lenkkeilystä tai siivoamisesta. Kurssin tarkoitus on perehdyttää opiskelijoita arjen estetiikan tutkimusaiheisiin sekä laajentaa ymmärrystä esteettisyyden merkityksestä esimerkiksi päätöksenteolle ja motivaatiolle. Show less

HAAGA-HELIA University of Applied Sciences
2009 - 2011Vocational Teacher Education, Teacher´s pedagogical qualification, Ammatillinen opettaja Pedagogy and educational sciencesActivities and Societies: According to statute (2003/357), the following studies have to be included in vocational teacher education:1. Studies in vocational pedagogy, 2. Studies in basic educational sciences, 3. Teaching practice, 4. Other studies The Pedagogical Studies for Teachers (60 credits) give teacher qualifications to teach young people and adults in vocational and adult education. During the programme, students combine content knowledge, knowledge related to education and different learners, subject didactic knowledge, i.e. knowledge of how to teach, study and learn the subject, and knowledge about school practices into their own pedagogical practical theory.The purpose of the programme is to help the future teacher to… Show more The Pedagogical Studies for Teachers (60 credits) give teacher qualifications to teach young people and adults in vocational and adult education. During the programme, students combine content knowledge, knowledge related to education and different learners, subject didactic knowledge, i.e. knowledge of how to teach, study and learn the subject, and knowledge about school practices into their own pedagogical practical theory.The purpose of the programme is to help the future teacher to develop into a professional in the planning, implementation, evaluation and development of teaching. After completing the pedagogical studies, teachers will function in various work, teaching and studying environments while adhering to professional ethics. Values related to active citizenship, social equality and intercultural understanding are emphasized in the programme. Show less

HAMK Häme University of Applied Sciences
2015 - 2015School of Vocational Teacher Education, Continuing education programme Competence based training and evaluation/Osaamisperusteinen ohjaaminen ja osaamisen arviointi (3 op)Koulutuksen tavoitteena oli lisätä opettajien tietoisuutta osaamisperusteisuudesta ammatillisessa peruskoulutuksessa. Huomioida osaamisperusteisuus opiskelija ohjaamisessa ja arvioinnin suunnittelussa sekä viedä se koulutuksen toteutukseen opiskelijan yksilölliset opintopolut huoioiden.

University of Helsinki
2015 - 2015English Academic and Professional Skills: Reading, Writing and Spoken communication (3 op)
HAAGA-HELIA University of Applied Sciences
1992 - 1995Bachelor's Degree Hotel and Restaurant Management
Experience

Finnair
Aug 1999 - Jan 2000HR AssistantAssisting at HR Cabin Crew

Finnair, Finnair Flight Academy
Jan 2003 - Oct 2019Responsible for -Designing Finnair In-flight Customer Experience and Customer Journey-Planning and developing Finnair Cabin Crew Service and Customer Experience training-Training Cabin Crew courses in Finnish and in English-Overall training in Wines and Beverages-Wine tasting Projects-Leading, designing, planning and implementing Finnair Cabin Crew yearly customer experience training-Planning and developing competence based Performance Management (ref. ICAO) for Cabin Crew-Planning and developing competence based Evaluation (ref. ICAO) for Finnair Basic Training courses-Developing Finnair Cabin Crew courses, especially Business Class Service and Customer Experience -Planning Finnair Cabin Crew Basic training courses, Service and Customer Experience Show less
Instructor, Service and Customer Experience
Nov 2006 - Oct 2019Chief of Cabin, Cabin Crew, Service and Sales Motivator
Mar 1995 - Sept 2019Service Chef
Jan 2003 - Jan 2006

Keuda Vocational College, Keski-Uudenmaan ammattiopisto Palvelualat
Oct 2010 - Nov 2013Sessional Lecturer, Hospitality Industry and Beverages
Haaga-Helia University of Applied Sciences
Jan 2015 - now- Working with: SMEs, Bachelor and Master level students- In co-operation with: Visit Finland as a partner coach/ Developing the Finnish Tourism field under the theme Tourism and Luxury Experiences.
PhD Candidate Tourism Research
Feb 2018 - nowSenior Lecturer in Service Business Development & Design/ R&D
Feb 2018 - nowSpecialist and Sessional Lecturer, Luxury Products and Services
Jan 2015 - now
Licenses & Certifications

Reiki Usui Shiki Ryoho /First Degree in the Usui System of Natural Healing
YogaSource /Marjo WuorisaloApr 2023
Peter Hess Sound Massage Level 2
Medi-SoundMar 2023
Registered Yoga Teacher (RYT 500h /Yoga Alliance)
Yoga Source /Marjo Wuorisalo & Michael Cramm /Embodied YogaSept 2022
NLP Master Practitioner
True HeartsSept 2016
FasciaMethod Instructor
ProFTraining Finland OyAug 2022
Volunteer Experience
Sessional lecturer
Issued by Haaga-Helia University of Applied Sciences on Oct 2014
Associated with Mona Eskola
Languages
- enEnglish
- frFrench
- swSwedish
- geGerman
- spSpanish
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