Mona Eskola

Mona Eskola

HR Assistant

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location of Mona EskolaHelsinki, Uusimaa, Finland

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  • Timeline

  • About me

    PhD Candidate Tourism Research I Senior Lecturer in Service Business Development & Design/ R&D at Haaga-Helia UAS

  • Education

    • University of Lapland/ Faculty of Social Sciences

      2017 - 2024
      Doctor of Philosophy (Ph.D.) Tourism Research
    • Haaga-Perho Haaga Wine School

      2013 - 2013
      WSET (Wine and Spirit Education Trust) Wine Advanced Course -Level 3

      Programme outline:Unit 1 – Wines and Spirits of the WorldProduction of Wine (location, viticulture, vinification, maturation and bottling, labelling regulations) Unit 2 – Tasting and Evaluating Wines of the WorldWSET Level 3 Systematic Approach to Tasting – how to taste wines and evaluate the quality, style and priceThis unit is assessed by a blind tasting paper of two wines

    • Haaga-Helia University of Applied Sciences

      2012 - 2015
      Master’s Degree Hospitality Management in Service Business Management Master of Hospitality Management

      Thesis: Luxury Web Atmospherics – An Examination of Homepage Design of Arctic and Experiential Luxury Entrepreneurs in Lapland

    • University of Helsinki

      2015 - 2015
      The Aesthetics of Everyday life/ Arjen estetiikka. Ympäristöestetiikan osa-alueita (5 op)

      Arjen estetiikka on estetiikan osa-alue, jossa pyritään laajentamaan estetiikan merkityksen tarkastelua kaikille inhimillisen elämän osa-alueille, kun se on perinteisesti keskittynyt lähinnä taidekokemuksen ja luontokokemuksen tarkasteluun. Esteettinen kokemus voi kummuta myös arkeen kuuluvista asioista ja tilanteista, joita tavallisesti määrittää toisto, tavanomaisuus ja tuttuus, esimerkiksi ostosten tekemisestä, syömisestä, lenkkeilystä tai siivoamisesta. Kurssin tarkoitus on perehdyttää… Show more Arjen estetiikka on estetiikan osa-alue, jossa pyritään laajentamaan estetiikan merkityksen tarkastelua kaikille inhimillisen elämän osa-alueille, kun se on perinteisesti keskittynyt lähinnä taidekokemuksen ja luontokokemuksen tarkasteluun. Esteettinen kokemus voi kummuta myös arkeen kuuluvista asioista ja tilanteista, joita tavallisesti määrittää toisto, tavanomaisuus ja tuttuus, esimerkiksi ostosten tekemisestä, syömisestä, lenkkeilystä tai siivoamisesta. Kurssin tarkoitus on perehdyttää opiskelijoita arjen estetiikan tutkimusaiheisiin sekä laajentaa ymmärrystä esteettisyyden merkityksestä esimerkiksi päätöksenteolle ja motivaatiolle. Show less

    • HAAGA-HELIA University of Applied Sciences

      2009 - 2011
      Vocational Teacher Education, Teacher´s pedagogical qualification, Ammatillinen opettaja Pedagogy and educational sciences

      Activities and Societies: According to statute (2003/357), the following studies have to be included in vocational teacher education:1. Studies in vocational pedagogy, 2. Studies in basic educational sciences, 3. Teaching practice, 4. Other studies The Pedagogical Studies for Teachers (60 credits) give teacher qualifications to teach young people and adults in vocational and adult education. During the programme, students combine content knowledge, knowledge related to education and different learners, subject didactic knowledge, i.e. knowledge of how to teach, study and learn the subject, and knowledge about school practices into their own pedagogical practical theory.The purpose of the programme is to help the future teacher to… Show more The Pedagogical Studies for Teachers (60 credits) give teacher qualifications to teach young people and adults in vocational and adult education. During the programme, students combine content knowledge, knowledge related to education and different learners, subject didactic knowledge, i.e. knowledge of how to teach, study and learn the subject, and knowledge about school practices into their own pedagogical practical theory.The purpose of the programme is to help the future teacher to develop into a professional in the planning, implementation, evaluation and development of teaching. After completing the pedagogical studies, teachers will function in various work, teaching and studying environments while adhering to professional ethics. Values related to active citizenship, social equality and intercultural understanding are emphasized in the programme. Show less

    • HAMK Häme University of Applied Sciences

      2015 - 2015
      School of Vocational Teacher Education, Continuing education programme Competence based training and evaluation/Osaamisperusteinen ohjaaminen ja osaamisen arviointi (3 op)

      Koulutuksen tavoitteena oli lisätä opettajien tietoisuutta osaamisperusteisuudesta ammatillisessa peruskoulutuksessa. Huomioida osaamisperusteisuus opiskelija ohjaamisessa ja arvioinnin suunnittelussa sekä viedä se koulutuksen toteutukseen opiskelijan yksilölliset opintopolut huoioiden.

    • University of Helsinki

      2015 - 2015
      English Academic and Professional Skills: Reading, Writing and Spoken communication (3 op)
    • HAAGA-HELIA University of Applied Sciences

      1992 - 1995
      Bachelor's Degree Hotel and Restaurant Management
  • Experience

    • Finnair

      Aug 1999 - Jan 2000
      HR Assistant

      Assisting at HR Cabin Crew

    • Finnair, Finnair Flight Academy

      Jan 2003 - Oct 2019

      Responsible for -Designing Finnair In-flight Customer Experience and Customer Journey-Planning and developing Finnair Cabin Crew Service and Customer Experience training-Training Cabin Crew courses in Finnish and in English-Overall training in Wines and Beverages-Wine tasting Projects-Leading, designing, planning and implementing Finnair Cabin Crew yearly customer experience training-Planning and developing competence based Performance Management (ref. ICAO) for Cabin Crew-Planning and developing competence based Evaluation (ref. ICAO) for Finnair Basic Training courses-Developing Finnair Cabin Crew courses, especially Business Class Service and Customer Experience -Planning Finnair Cabin Crew Basic training courses, Service and Customer Experience Show less

      • Instructor, Service and Customer Experience

        Nov 2006 - Oct 2019
      • Chief of Cabin, Cabin Crew, Service and Sales Motivator

        Mar 1995 - Sept 2019
      • Service Chef

        Jan 2003 - Jan 2006
    • Keuda Vocational College, Keski-Uudenmaan ammattiopisto Palvelualat

      Oct 2010 - Nov 2013
      Sessional Lecturer, Hospitality Industry and Beverages
    • Haaga-Helia University of Applied Sciences

      Jan 2015 - now

      - Working with: SMEs, Bachelor and Master level students- In co-operation with: Visit Finland as a partner coach/ Developing the Finnish Tourism field under the theme Tourism and Luxury Experiences.

      • PhD Candidate Tourism Research

        Feb 2018 - now
      • Senior Lecturer in Service Business Development & Design/ R&D

        Feb 2018 - now
      • Specialist and Sessional Lecturer, Luxury Products and Services

        Jan 2015 - now
  • Licenses & Certifications

    • Reiki Usui Shiki Ryoho /First Degree in the Usui System of Natural Healing

      YogaSource /Marjo Wuorisalo
      Apr 2023
    • Peter Hess Sound Massage Level 2

      Medi-Sound
      Mar 2023
    • Registered Yoga Teacher (RYT 500h /Yoga Alliance)

      Yoga Source /Marjo Wuorisalo & Michael Cramm /Embodied Yoga
      Sept 2022
    • NLP Master Practitioner

      True Hearts
      Sept 2016
    • FasciaMethod Instructor

      ProFTraining Finland Oy
      Aug 2022
  • Volunteer Experience

    • Sessional lecturer

      Issued by Haaga-Helia University of Applied Sciences on Oct 2014
      Haaga-Helia University of Applied SciencesAssociated with Mona Eskola