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Susan Hardgrave

Susan Hardgrave

Brand Ambassador (Sales Associate)

Followers of Susan Hardgrave683 followers
location of Susan HardgraveSan Rafael, California, United States

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  • Timeline

  • About me

    Salesforce Administrator | Master of Accountancy

  • Education

    • Louisiana State University

      2020 - 2022
      Bachelor of Science - BS Accounting

      Activities and Societies: Alpha Kappa Psi

    • Colorado State University Global

      2019 - 2020
      Bachelor of Science - BS Accounting 3.83

    • Louisiana State University

      2022 - 2022
      Master of Accountancy - MAcc Accounting

      Summer study abroad session in Iceland

    • Louisiana State University-Alexandria

      2020 - 2020
      Bachelor of Science - BS Accounting

      Completing degree online while working full-time to gain more experience.

  • Experience

    • Aeropostale

      Nov 2012 - Jan 2013
      Brand Ambassador (Sales Associate)

      Seasonal employee

    • Chuck E. Cheese

      Feb 2013 - Aug 2014
      Showroom Waitress

      As a showroom waitress at Chuck E. Cheese’s, I hosted birthday parties, waitressed regular customers, and greeted customers upon arrival, as well as cleaned and restocked dining floor, party floor, and bathrooms.

    • AMERICAN EAGLE OUTFITTERS INC.

      Nov 2013 - Jul 2014
      Brand Ambassador (Sales Associate)

      Started as seasonal employee, but asked to stay on as regular employee after the holidays. Worked overnight stocking shifts as well as day shifts.

    • Walk-On's Sports Bistreaux

      Aug 2014 - Jan 2015
      Hostess

      First friendly face seen in the restaurant. Greeted guests upon arrival. Efficiently found seating arrangements and escorted customers to their tables.

    • Mikes in Tigerland

      Feb 2015 - Jan 2018
      Bartender

      Served drinks and entertained customers. Mostly cash sales, so accurate and quick cash exchanged were necessary.

    • Uskichitto Retreat Ctr

      May 2015 - Aug 2015
      Summer Camp Counselor

      As a camp counselor at Uskichitto Retreat Center, I counseled children and facilitated many outdoor activities, including building teamwork, trust, and communication.

    • University Club

      Sept 2015 - Apr 2018
      Beverage Cart Attendant

      Restocked, organized and ordered products for beverage cart to maintain optimum inventory. Operated POS system to facilitate cash and credit transactions and refunds. Managed closing duties each shift by restocking items on cart and reconciling cash drawer. Remained at a courteous distance and greeted guests in a friendly manner to inquire into beverage choices. Mixed both standard and specialized drink orders using variety of ingredients, including liquor, bitters, sugars and fruits.

    • The Dinerstein Companies

      Dec 2015 - Jun 2020

      Oversee student-focused community of 771 beds and 3 retail tenants. Administer leasing only for summer months due to a master lease with Columbia College Chicago. Process and post payments, charges, credits, and deposits to property management operating system (PMOS). AR – generate and send monthly invoices for all accounts: 771 students in the summer and 4 tenants year round. Collections – follow-up with delinquent accounts, and process skips and evictions as necessary. Work heavily strategizing ways to post payments in Entrata to show accurate accruals due to weekly revenue. Manage team of up to four Community Assistants; responsible for scheduling part-time student staff. Report internal weekly market updates, as well as daily and/or weekly goal assessments. Show less

      • Assistant Community Manager - Dwight Lofts

        Dec 2018 - Jun 2020

      • Leasing Professional & Social Media Champion - Infinity Residences at the Triangle

        Apr 2018 - Dec 2018

      • Leasing and Marketing Manager - Sterling Burbank

        Sept 2017 - Mar 2018

      • Leasing Professional - Sterling Burbank

        Oct 2016 - Sept 2017

      • Community Assistant - Sterling Burbank

        Dec 2015 - Oct 2016

    • Couch Lambert LLC

      Jun 2020 - Feb 2021
      Accounting Administrator

      Prepare and process deposits for 300-500 payments daily; coordinate with portfolio of 10+ clients to remit payments and cost files on their timers; check that reports are individualized to each client’s standards. Monitor financial bookkeeping for accuracy and compliance; resolve or realize and disclose discrepancies. Define and document office procedures; update company SOPs. Forecast goals on a weekly and monthly basis; remit to portfolio of 10+ clients per their specified standards. Show less

    • Canidium

      Feb 2021 - Jun 2024

      Consult on PPM implementations and managed services for Salesforce with a diverse set of 10+ clients. Implement and utilize a project management tool that offers agile and waterfall methodologies (Cloud Coach).Recognize risks and provide proactive improvements to key stakeholders, increasing overall project satisfaction.Build requirements for projects to align software with business needs to ensure client satisfaction.Meet weekly 5+ clients to guarantee projects are delivered timely and within budget.Successfully engage with key stakeholders and cross-functional teams to ensure expectations are exceeded.Design UX/UI, workflows, and quality assurance across all stages for implementation and managed projects. Incorporate internal and external feedback to improve quality assurance, resulting in a 30% reduction in defects.Understand and link CRM tools to Salesforce such as Jira and HubSpot.Create 10+ unique operations guides for client reference once implementation is complete.Collaborate with cross-functional team members to control scope creep and increase billable work by 20%.Develop internal dashboard showing KPI metrics on Power BI, optimizing company-wide time reporting by 10%. Show less Process accounts receivables and accounts payables using QuickBooks.Post journal entries for month-end close, and reconciled bank accounts.Post payroll for all employees including commission, bonus, and benefits calculations with 99% accuracy.Execute cross-departmental data analysis projects using excel, google sheets, and CRM programs.Audit, update, take notes, and declare findings for system integrations.Produce, run, and implement dashboards for various company metrics and KPIs using Power BI. Show less

      • Senior Analyst

        Dec 2022 - Jun 2024

      • Accounting and Business Operations Intern

        Feb 2021 - Dec 2022

    • Louisiana State University

      Mar 2021 - Sept 2021
      Resident Assistant

    • Postlethwaite & Netterville

      Jun 2022 - Aug 2022
      Assurance Intern

      Perform tests of procedures to confirm internal controls are effective. Participate with team and 3 clients simultaneously to effectively collect support for all aspects of the audits. Identify key issues and collaborate with leadership to address problems and initiate approaches. Record findings for public, private, and nonprofit client financial audits, as well as employee benefit programs.

    • MCE

      Aug 2024 - now
      Salesforce Administrator

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Susan Hardgrave
      Core Value Award: In it for the Long Haul The Dinersterin Companies Nov 2019 This award goes to a team member at the property level who displays one of the company's 8 core values: In it for the Long Haul. This value is described as such: "We make each decision with the long-term in mind even when the quick fix is in clear view.""Through assisting the leadership team through the manager turnover, Susan showed that she was able to take the lead and get things done. With minimal instruction previously she was still able to take initiative and fill in all the gaps… Show more This award goes to a team member at the property level who displays one of the company's 8 core values: In it for the Long Haul. This value is described as such: "We make each decision with the long-term in mind even when the quick fix is in clear view.""Through assisting the leadership team through the manager turnover, Susan showed that she was able to take the lead and get things done. With minimal instruction previously she was still able to take initiative and fill in all the gaps with the operations of the property - the leasing season around the corner and the constant maintenance struggles of the building. She managed the property and leasing efforts for over 2 months with 2 new part-time CA's while we found, hired, and trained the new manager." Show less
    • Awarded to Susan Hardgrave
      $100,000 Club The Dinerstein Company Jan 2017 I achieved this accomplishment that is highly coveted at The Dinerstein Company. As both a Community Assistant and a Leasing Profession, I signed leases that amount to a minimal of $100,000 in revenue earned per month. This award is granted on a yearly basis and points accumulate; I hope to continue to add-on to my accomplishments thus far.

  • Volunteer Experience

    • OBSS Mentoring Program

      Issued by LSU E. J. Ourso College of Business on Oct 2024
      LSU E. J. Ourso College of BusinessAssociated with Susan Hardgrave