Skantharoopa Thayanithy

Experience

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  Danish Refugee Council / Dansk Flygtningehjælp

  Aug 2003 - May 2004

  Administrative Assistant - HR & Administration

  To prepare monthly accounts, payroll, other accounting and administrative functions.

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  HSBC

  May 2004 - May 2011

  The role is in the capacity of trusted advisor to local and line business senior management directly and in support of the Team Lead Business Consulting.Provided thought leadership to support well-reasoned decisions in matters of operational improvements.Provided proactive consultancy services at various points of the Run the Bank/Change the Bank initiatives.To understand the customer requirements, process improvement models, operating models and designing leading class solutions/options whilst ensuring optimal functional alignment, ability to deliver and benefits realisation.Supported change and championed for continuous performance improvement across the centre/CoEs.Provided leadership and oversight to multiple internal engagements, to actively monitor trends and emerging methodologies in the industry, leveraging those observations to identify opportunities and support recommendations.Six Sigma Black Belt Trained at HSBC House, Hyderabad. Show less Have driven change improvements in customer experience and unit costs through automation, standardisation and optimisation of HSBC’s operating model covering people, processes, products and channels and measured realisation of the benefits.Led project teams to complete prioritised projects, negotiate and eliminate impediments to project completion.To implement initiatives by identifying and resolving project queries.Accountable for successful completion of the projects and carried prime responsibility for successful project deliverables. Provided assistance to the project/programme manager. Have managed and mentored the business projects and Pan GR/ Pan CoE/ Centre level projects.Implemented e-systems for banking operations, learning, billing and transport in Colombo.The automated solutions such as process, letter, and MI automation were proven success in terms of drastic reduction in processing time, cost and mitigating bank exposure to risks.Hands on experience in work management analysis, work balancing discussions and performance improvement initiatives focusing on customer value chain, quality, productivity, production utilisation, operational losses, employee motivation and satisfaction.Instrumental in the centre’s Quality standard achievement of close to Six Sigma level which is a remarkable achievement for a financial industry.Organised Six Sigma Green Belt Training in Colombo for both HSBC Bank, Sri Lanka and Group Service Centre.Achieved Lean Six Sigma Yellow Belt certification. Show less The role is to provide a high quality service to achieve maximum customer satisfaction by promoting, coordinating and controlling banking process specific training in Migration/post-Migration environment.Provided high quality and effective training to staff in all aspects of processes and procedures whenever/wherever required (also facilitated and/or delivered general and process specific modular/mandatory training). For example, Anti-Money Laundering, Internal Control and Compliance, Business Contingency and Risk, Complaints Handling, Treating Customers Fairly, business specific induction etc.To contribute to the enhancement of communication and English language skills through effective training, letter writing and call coaching.Accredited Trainer (HSBC) for Banking Operations Core Education Programme (BOCEP) delivered globally.As a Project Leader and Subject Matter Expert/SME, was instrumental in the successful implementation of Enquiries process re-engineering, Faster Payments, Cheque clearing system and Branch – BackOffice workflow system projects for HSBC Bank Plc, UK and centres in Malaysia, India and Colombo. Show less Provided excellent customer service by investigating and resolving complex enquiries and complaints to HSBC Bank Plc, UK customers’ satisfaction with focus on anti-fraud, anti-money laundering and data protection aspects.Met and exceeded business objectives in terms of Productivity/Accuracy, Attendance/e-Time Capture, the ‘Can Do’ Approach, Team Work, and Personal Objective.Specially Trained/Coached by UK Trainers (HSBC Bank Plc, UK) on business/ banking processes, letter writing and call coaching.Accredited Auditor and Section Coach (HSBC) for business/ banking processes. Show less

  • Project Manager - Change Delivery

    Dec 2010 - May 2011

  • Assistant Project Manager - Change Delivery

    Aug 2009 - Nov 2010

  • Assistant Manager Training (Learning & Development)

    Sept 2006 - Jul 2009

  • Customer Service Executive - HSBC Bank Plc, UK operations

    May 2004 - Aug 2006
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  British Council

  Jun 2011 - Aug 2012

  Lecturer / Examinations Supervisor

  While reading for Masters degree programme, involved in lecturing Business Management, Project Management, skills development and training for employed personnel and job seekers, education consultancy, coaching for IELTS examination and conducting variety of international examinations in Sri Lanka for multiple examination bodies in the UK, US, Australia etc.

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  WNS

  Sept 2012 - now

  Experience in designing and writing Business Transformation proposals, business cases with financials, white papers, project plans, play books and compendium supported by strong data driven approach and methodologies.Successful implementation of the project proposals delivering to the expected quality, cost and well in advance to the agreed timelines. Overlooked 300 staff as Six Sigma Black Belt (BB role) in the Finance and Accounting (F&A), Actuarial domain for one of the largest global insurance company. Job role includes leading Business Process Excellence and Transformation projects, setting up Transactional Quality methodology, Risk, Controls Framework Management and Compliance.Agile Certified Practitioner (PMI-ACP) Trained at PMS, Colombo. Agile Certified Trainer, WNS.Lean Six Sigma Black Belt Trained at WNS, Pune.

  • Senior Consultant - Digital Transformation

    Oct 2021 - now

  • Consultant - Digital Transformation

    Jun 2021 - Sept 2021

  • Group Manager - Quality

    Sept 2014 - May 2021

  • Deputy Manager - Quality

    Sept 2012 - Sept 2014
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  Open University of Sri Lanka

  Jul 2014 - May 2015

  Visiting Academic

  International Trade and Financial Relations (SSU3204), Bachelor's in Social Sciences

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  Institute of Chartered Accountants of Sri Lanka

  Aug 2014 - Oct 2015

  Non Public Practice Audit Training (Executive)

  WNS Global Services (Pvt) Ltd

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  Aviva

  Mar 2015 - Mar 2015

  Create Legacy Award Nominee
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  Institute of Chartered Accountants of Sri Lanka

  Jul 2016 - Oct 2018

  Lecturer - CFAS

  Lecturer of Certified Finance & Accounting Specialist (CFAS) - BPM industry qualification at CA Sri Lanka Business School to lecture on Process & Quality modules.