Nithin Subramanya

Experience

• 

  Bharat Heavy Electricals Limited

  Jul 2018 - Aug 2018

  Student Volunteer

  •Participated in a student volunteer program to observe and learn about BHEL's manufacturing operations, gaining exposure to large-scale industrial processes.•Assisted in collecting data on key manufacturing processes and equipment usage, developing basic data analysis skills.•Collaborated with fellow students to identify potential areas for improvement in the observed processes, fostering teamwork and critical thinking abilities.•Prepared and presented a summary report of observations and learnings to BHEL staff, enhancing communication and presentation skills.•Gained introductory insights into how enterprise systems support and integrate with manufacturing operations in a large industrial setting. Show less

• 

  Tata Consultancy Services

  Jul 2019 - Oct 2022

  •Spearheaded end-to-end quality assurance for an enterprise e-commerce platform, leveraging agile methodologies to develop comprehensive test strategies and scenarios.•Implemented cutting-edge automation frameworks, reducing manual testing efforts by 30% and significantly enhancing system reliability and performance.•Conducted thorough integration testing with upstream and downstream systems, including AS400-based ERP system (Rentalman), ensuring seamless data flow and system interoperability across the technology stack.•Served as a key liaison between Product Managers and Developers, facilitating effective communication and fostering a collaborative approach to software development lifecycle (SDLC).•Maintained and updated a centralized knowledge base of best practices, test cases, and troubleshooting guidelines, improving team efficiency and knowledge sharing.•Orchestrated critical production testing efforts, ensuring system stability, scalability, and performance in live environments while adhering to strict SLAs.•Utilized JIRA for defect tracking and project management, streamlining the QA process and enhancing team productivity. Show less •Orchestrated critical incident resolution for enterprise-level SAP systems, coordinating cross-functional teams to swiftly mitigate client impact and minimize downtime, resulting in high customer satisfaction and improved system reliability.•Implemented agile incident management processes aligned with ITIL framework, significantly enhancing team performance and reducing mean time to resolution (MTTR).•Utilized ServiceNow for incident tracking and management, demonstrating expertise in IT Service Management (ITSM) tools and best practices.•Bridged critical communication gaps between technical teams and stakeholders, translating complex technical issues into actionable insights for business leaders.•Maintained meticulous incident records and conducted in-depth root cause analysis (RCA) to prevent recurring issues and improve overall system stability.•Developed and maintained comprehensive documentation on incident response procedures, escalation matrices, and best practices, enhancing team knowledge and response efficiency. Show less

  • QA Analyst

    Jan 2021 - Oct 2022

  • Major Incident Manager

    Jul 2019 - Dec 2020
• 

  Ballarat City Council

  Jul 2024 - Oct 2024

  Data Analyst Student Intern

  • Analyzed operational data to identify process improvement opportunities and developed comprehensive documentation and process maps for key workflows.• Created data visualization dashboards for strategic decision-making and collaborated with stakeholders to gather and validate requirements.• Produced detailed reports and presentations for senior stakeholders at Ballarat City Council in Ballarat, Victoria, Australia.