Dimitris Georgopoulos

Experience

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  Citroen Poulakis

  Sept 1999 - Nov 1999

  Service department manager

  • Organized the service department’s daily operation by introducing time cards and KPIs.• In cooperation with the business management, new diagnostic equipment were evaluated and purchased.• Negotiated with suppliers and signed new, more cost-effective agreements for the workshop’s consumables/chemicals, reducing the relevant budget by 25%.

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  Drive Car Magazine

  Jan 2000 - Mar 2002

  Editor - Journalist

  • Tested and evaluated new cars in Greece and abroad writing articles about the results.• Coordinated a team of 3 journalists, as the chief editor for the news section.• Successfully managed the “long term car fleet” giving correct and objective statistical results.• Designated in charge for managing, handling and maintaining the magazine’s measuring and technical equipment, as a result of proven organizing abilities.• Evaluated the launching and running of the magazine’s internet site. Show less

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  Ford Velmar S.A.I.C.

  Apr 2002 - Sept 2004

  Service Manager

  • Managed and controlled the Authorized Ford Repairer business unit, making it the highest profitable after sales department of the company.• Achieved sales targets for two consecutive years.• Achieved near perfect KPIs having the highest workshop efficiency in the network.• 96% of the customers responded as totally satisfied in Ford Motor Hellas’ customer satisfaction survey. That was the best result among the authorized repairers in big cities and the third best in Greece.• Awarded as the best member of the after sales staff of the company for the year 2003. Show less

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  KEDO SA

  Oct 2004 - Dec 2010

  Land Lover After Sales Network Manager

  • Played the major role in the Land Rover authorized dealer and repairer network restructuring, by assessing the current network, negotiating new business deals and for the first time in Greece implementing the brand’s dealer standards.• Coached and supported the authorized repairer network into delivering premium quality services to high demanding customers.• By close cooperation with the authorized network prepared business plans that were regularly amended, in order to achieve sustainability.• Achieved zero warranty claim backs by Land Rover UK through extensive procedures training and warranty audits.• Kept daily cooperation with Land Rover UK and acted as the connecting link between the network and the manufacturer.• By closely and successfully managing all recall and service actions Greece achieved the 14th highest completion percentage in the world.• Successfully launched several after sales marketing campaigns, keeping constant turnover of genuine parts sales and customer visits in the workshops.• Delivered technical seminars and training on the new Land Rover platforms and the modern diesel engines technology. To do so, several “Train the Trainer” courses were completed in UK and became the chief Land Rover engineer in Greece. Show less

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  Joker Bikes

  Apr 2011 - Dec 2014

  Owner

  • Successfully managed the business achieving profitability from the first year of its operation.• After just three financial years the business returned its initial investment due to the applied modern managing and marketing techniques.• Joker Bikes became the reference for service quality and customer care for the local cycling community.• Prepared a business proposal and applied for a National Strategic Reference Network (Ε.Σ.Π.Α.) program achieving near perfect points. The program was successfully run and completed, without any claim backs. Joker Bikes was used as an example of good practice by the Monitoring Committee. Show less

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  Real Consulting

  Jan 2016 - Oct 2017

  Automotive Business Consultant - Project Manager

  • Played a major role on the development of the OneDealer Sales & Lead Management automotive module, as the main consultant of the project, by setting up the specifications, testing the delivered software and suggesting improvements.• As a member of the committee for the pilot implementation of the OneDealer solution in Greece, participated in all the meetings with the customer, identified the gaps and prepared the blueprint for the successful delivery of the project.• Served as the key responsible for the successful first full network roll-out of the OneDealer Sales & Lead Management and the training of the users.• Successfully approached future automotive customers in Greece by doing pre-sales presentations of the OneDealer solution.• Tightly cooperating with our partners abroad, to support them in the solid delivery of the solution in the German automotive market. Show less

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  G-drill PC

  Nov 2017 - Jan 2020

  Chief Operations Officer
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  Yummy Pedals - Mykonos Bicycle Tours

  Jan 2020 - now

  Chief Operations Officer