Oche Luke Oche

Experience

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  Access Bank Plc

  Jul 2018 - Jan 2020

  Customer Care Professional

  •Addressed and resolved customer complaints efficiently, improving customer satisfaction ratings by 30%.•Managed account openings and served as the primary account officer, establishing strong relationships with new customers.•Provided expert advice and solutions to customers, fostering trust and enhancing the bank’s reputation for reliability.•Handled customer emails with precision and responsiveness, ensuring timely resolution of queries.•Issued and managed debit cards for customers, including the blocking of lost cards, thereby enhancing account security.•Prepared detailed financial statements and management reports, supporting informed decision-making.•Managed stock updates, purchase orders, and inventory received, maintaining optimal stock levels and operational efficiency. Show less

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  Fidelity Bank PLC

  Dec 2018 - Jul 2019

  Sales Marketing Executive

  •Conducted public relations campaigns that enhanced the bank’s brand visibility and customer perception.•Acquired new accounts and maintained strong relationships with existing customers, contributing to a 15% increase in the bank’s customer base.•Identified and secured new business opportunities, leading to a 10% growth in the bank’s business portfolio.•Facilitated customer loan applications, ensuring a seamless and efficient process.•Promoted and sold various bank products and services, achieving sales targets consistently.•Mobilized deposits, resulting in a significant increase in the bank’s liquidity and financial stability. Show less

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  APIN Public Health Initiatives

  Jun 2020 - now

  •Spearheaded the preparation and verification of documents for data entry by cross-referencing multiple sources, significantly reducing data discrepancies by 30%.•Efficiently managed daily updates of patient treatment records within the Electronic Medical Record (EMR) system, ensuring 100% data accuracy and availability.•Generated weekly OpenMRS backups, safeguarding critical patient data and enhancing data security protocols.•Conducted routine data reviews and analyses at the LGA level, which led to a 20% improvement in data-driven decision-making processes.•Mentored Facility M&E officers on optimizing daily Surge reporting into the ART Situation Room, resulting in a 15% increase in timely and accurate data submissions.•Facilitated training sessions for team members and facility staff on data management and analysis tools, boosting overall team efficiency and competence in NMRS, NDR, and MS Office products. Show less

  • Health Informatics Assistant

    Sept 2024 - now

  • Database manager/Data Entry Assistant

    Jun 2020 - now