Tracey Biegert

Experience

• 

  General Mills

  Jan 2001 - now

  Salesforce Analysto Partner with Product Owner to develop a capabilities roadmapo Drive work forward through clearly articulated value and success criteria with the Salesforce Product Ownero Translate business requirements into technical specs for executiono Create and help maintain shared technical documentationo Maintain high quality solutions with unit and integration tests (creation & execution)o Define data validation, cleansing and deduplication rules and processeso Assure data quality and governance are in placeo Play a leadership role with Product Owner in ongoing agile ceremonies & backlog developmento Enable Salesforce Product Owner & activators, support teams, and operational teams by supporting team onboarding and training activitieso Support efficient and effective operations through process improvement initiativesSalesforce Admino Partner closely with the Salesforce Practice team to ensure NAF’s Salesforce org is performant and well governedo Lead Salesforce upgrades for the NAF orgo Assure operational stability, scalability & reliability for all Salesforce solutionso Create and help maintain shared technical documentationo Maintain high quality solutions with unit and integration tests (creation & execution)o Maintain, update and troubleshoot Salesforce environment and capabilitieso Consult, advise and provide subject matter expertise as requiredo Partner with internal peers and external vendors for critical Salesforce support Show less Certified Salesforce Administrator Assist in leading research, strategy, and deployment of Salesforce ServiceCloud implementation projects for the global Consumer Care team. Work closely with Consumer Care senior leadership team and otherdepartments to ensure CRM tool has a performant and resilient architecture. Design, develop and maintain system solutions involving complex workflowrules, validation rules and custom workflows. Work with business users to refine requirements for enhancements andtranslate the business needs into technical design for the implementation andextension of the application system. Develop new and maintain existing functionality within the applicationincluding custom objects, custom fields, formulas, workflows, page layouts,validation rules, assignment rules, and users, roles, profiles, security. Manage 3rd party applications that integrate with Salesforce.com platform.Leadership Manage multiple teams Technical, Business and Contractors overseeing theexecution and support of numerous technical and non-technical projects andprocess improvements. Provide strong business acumen with knowledge of strategy, business modeldesign, design thinking, and experimentation/agile organizations. In partnership with manager, co-lead and participate in SCRUM activities.including sprint planning, stand up, grooming, testing, and deployments. Show less Innovation• Participate in the research, strategy, and deployment of Salesforce Service Cloud implementation projects for the Consumer Care team• Consistently innovating Consumer Care applications and tools, such as designing and creating Pin Code Generator and e-Gift card process.• Participate in the planning and execution of complicated technical projects• Participate in SCRUM activities including sprint planning, stand up, testing, and deployments• Present mockups and demos in small delivery cyclesProblem Solving• Assist in the maintenance and support of platforms and digital products enabling the omni-channel consumer experience• Utilize problem solving skills to track and work through any platform or product troubleshooting/bug fixes• Help identify and manage workarounds for temporary resolutions• Analyze issue root cause to determine operational or technical issues and take necessary corrective action to prevent the issue from reoccurringSystem Maintenance and Documentation (As part of a team)• Outline, implement, and manage technical support processes and procedures• Track and document known/common issues and develop responses to address• Write and collaborate on technical documentation written for both technical and non-technical audiences.• Advocate new product features and assist teams in the adoption of new feature releases and/or platforms via upgrades and migrations to support consumer experience effortsCollaboration• Work closely with the Data and Technology team to identify important updates in digital products and Data and Technology platform roadmap and proactively work through integrations/changes required• Collaborate with Data and Technology counterparts and across consumer experience, CRM, and Care teams to effectively enhance digital products and platforms and prevent consumer issues.• Coordinate and manage cross-functional communications related to digital product and/or platform maintenance updates or incidents Show less

  • Sr. Analyst, NAF Commercial Capabilities

    Dec 2023 - now

  • Consumer Care Innovation Lead

    Nov 2021 - Dec 2023

  • IS Consumer Care Specialist

    Nov 2017 - Nov 2021

  • Application Support Analyst

    Jan 2009 - Oct 2017

  • System Coordinator

    Jan 2001 - Jan 2009