Tiffany Flanagan

Experience

• 

  YRCW Technologies

  May 2006 - Jun 2011

  • Responsible for monitoring performance and capacity for the entire company’s Windows server environment, which consists of approximately 800 servers including 3 CITRIX farms. Daily activity includes monitoring performance using Perceive and Visualizer and building capacity reports for Management using Surveyor.• Backup resource for mainframe performance monitoring, utilizing many home grown programs and SIRMON.• Recently completed three training courses: BMC Performance Assurance (MS Windows Console), Managing a MS Windows Server 2003 Environment and Maintaining a MS Windows Server 2003 Environment.• Additional responsibility includes serving as a Facilitator for high severity IT issues impacting the movement of freight and customer interfaces. This role involves escalating within IT, contacting vendors when necessary, notification to customers, proper documentation against corresponding SLA and ensuring progress is being made to a resolution. Follow-up then includes leading postmortem meetings to ensure action items are completed and documented for irreversible corrective action.• Work with Management to ensure the correct Configuration Items are setup and measured for SLA/Scorecard reporting. Manage these items within CA Service Desk. Show less • Managed up to 20+ full-time resources and staff augmentation across technology campuses made up of teams supporting 150+ applications. These applications utilize multiple platforms and development languages and cross many functional areas including LineHaul, City Pickup & Delivery, Dock & Yard, Accounts Payables, General Ledger, Payroll, Human Resources and others.• Managed virtual teams on projects spanning both YRCW campuses, including outsourced vendors overseas. • Accredited with building and establishing processes around new start-up of support teams for 150+ applications.• Ensured all projects are on time and within budgeted hours. • Aided in defining and verifying that performance and scorecard objectives are met and adhered to.• Managed to a budget for expensed support hours and both expensed and capitalized project hours. • Ensured proper development methodologies and Sarbanes-Oxley requirements are in place and met.• Worked very closely with 13 customer lanes to establish processes for managing support items and <500 hour projects within the new structure. Met with the customers monthly to assess needs and ensure projects met corporate vision and strategies.• Planned resource allocations for projects in my area, as well as other areas to fill gaps.• Wrote and delivered bi-annual performance evaluations and coached and mentored staff with development plans.• Worked to build functional and technical knowledge across the staff to remove Subject Matter Expert (SME) gaps throughout the organization.• Aided in creation of release management process to bundle software application deliverables in order to expedite design, coding, testing and implementation of projects.• Worked with other staff members across technology campuses from construction teams to build common goals and procedures within the IDLC so projects could move seamlessly from stabilization to the support staff. Show less

  • Technical Consultant

    Sept 2008 - Jun 2011

  • Manager/Supervisor

    May 2006 - Aug 2008
• 

  Alere eScreen

  Jun 2011 - now

  • Areas of responsibilities include Project Management, Communication and Integrations.o Project Management: Consists of managing resources leading application and infrastructure projects, as well as leading efforts myself. Several projects have required managing outsourcing firms.o Communication: Consists of Portfolio Management between the business and IT staff to ensure the business goals are being met. Responsible for Executive reporting on all projects.o Integrations: Work side-by-side with our Sales VPs to solidify integration partners. Manage the liaisons between our IT staff and the IT staff of the integration partners to ensure projects meet the business needs and are delivered on time.• Identify, implement and oversee process improvements, standards and procedures to ensure the highest quality software is delivered to customers.• Ensure projects are run under the guidance of Software Validation for the Food and Drug Administration (FDA). Support the FDA audits with project documentation. • Responsible for maintaining the IT time reporting system. Ensure IT resources are accurately reporting time against appropriate projects and produce reports on IT hours.• Responsible for IT capitalization and reporting to the Chief Financial Officer. Support the financial audits with time reporting documentation, as well as project documentation.• Facilitate the Executive IT Priority Review meetings to ensure IT Portfolio Management is meeting business needs and overall company goals by strategically implementing IT solutions where needed and ensure all IT resources are allocated in accordance with the IT Portfolio. • Work with the IT Executives to plan yearly budgets and financial goals. • Write and deliver biannual performance evaluations; coach and mentor staff with their development plans.• Interview and hire new employees and managed personnel issues.• Recently charged with putting IT controls in place to ensure compliance with Sarbanes-Oxley. Show less

  • VP, IT Services

    Jan 2015 - now

  • Director, IT Project Management & Communication

    Jun 2011 - Jan 2015