Soham K.

Experience

• 

  Art of Living

  Mar 2018 - Sept 2019

  Music Therapist
• 

  Y-East

  May 2020 - Sept 2020

  Project Associate - Business Strategy & Sustainability Education

  • Worked closely with the founding members of the organization.• Surveyed other relevant organization to understand their USPs and how our organization stand against them.• Assimilated and helped in developing a curriculum related to sustainability education.

• 

  Amazon

  Sept 2020 - Sept 2021

  • Performed data collection tasks related to Amazon Go stores and the algorithm that supports them.• Executed tasks assigned to me daily by adhering to Standard Operating Procedures (SOPs) and predefined guidelines.• Participated in process improvement to increase the quality, efficiency, and accuracy of my team’s processes.• Partnered with my team manager when my work is delayed or blocked due to technical issues.• Reported issues with tools and software to the development team when necessary.• Maintained strict confidentiality and follow all applicable Amazon policies for securing confidential information. Show less • Communicated with customers (verbal and written) with a problem-solving attitude.• Systematically escalated problems or variance in the information to the relevant owners and teams and followed through on the resolutions to ensure they are delivered.• Demonstrated ownership to resolve challenging customer issues, escalating when necessary.• Developed performance metrics to assist with driving business results.• Won various awards on a site level for outstanding performance, being customer-obsessed and guiding the team to increase customer satisfaction. Show less

  • Customer Experience Quality Operations (CXQO) Associate

    Jan 2021 - Sept 2021

  • Customer Service Associate

    Sept 2020 - Jan 2021
• 

  ApplyBoard

  Dec 2021 - now

  Application Decision Specialist

  • Thoroughly examine student documents, including transcripts, certificates, and letters of recommendation, to assess eligibility for program admission.• Apply program-specific criteria to determine whether applicants meet the necessary prerequisites.• Work closely with partnership schools, recruiters, and other stakeholders to address any application-related issues promptly• Review offer letters for student information consistency to ensure efficient application processing.• • Work across teams to ensure program requirements and intakes are accurate to ensure optimal student outcomes• Communicate application outcomes to students with empathy and sensitivity.• Follow up and assist students in meeting enrollment conditions and resolve any uncertainties. • Communicate with our partner school to cultivate positive relationships and clarify application processing ambiguities.• Gather feedback from applicants, recruiters, and schools to improve the overall experience.• Assisting teams with training and refreshers. Show less