Katrina Cole

Experience

• 

  Lloyds Banking Group

  Sept 2003 - Jun 2005

  Phone Banking Officer

  Answering incoming calls, being the first point of contact for customers with queries regarding all bank questions and products, providing good customer service.

• 

  The Harvesters

  Sept 2005 - Aug 2007

  Waitress

  Working with a team of people, I was responsible for providing good customer service, waitressing, bar work, and managing payments.

• 

  Ty Mawr Farm

  Aug 2007 - Sept 2012

  Personal Assistant

  As a Personal Assistant to the family I helped in supporting with care in the home for a family member, as well as household, and farm/business tasks.

• 

  Able Radio

  Sept 2012 - Nov 2015

  Head of Training

  As Head of Training I would Plan and deliver each training session for participants with disabilities. Managing volunteers that would help deliver sessions. I would plan and deliver after school sessions to young students who didn't engage in their school classroom environment, managing the team to help deliver these sessions. I completed my Pttls Training and gained my qualification as a practitioner to teach English to Adults.

• 

  Leonard Cheshire Cymru

  Nov 2015 - Aug 2022

  My current role is that of a Programme Coordinator within the Together As One Project, where I have excelled in building positive relationships with key stakeholders, such as Local Authorities, volunteers, support workers, organisations, and participants (18+), in order to bring people in the community together through shared interests. Making a positive change to health and social care. Helping individuals to build friendships, learn new skills, and to help improve their wellbeing. All whilst being safe in the community with their social support. Key objectives of my role are:• Provide coaching and ongoing support of the new database to key stakeholders and customers.• Build and maintain positive relationships with organisations, local authorities, healthcare providers, and participants.• Organise and deliver activities to members of the community, via face to face and virtual meetings.• Producing risk assessments for all programmes delivered. • Monitoring programmes and dealing with any escalations.• Presenting introductory and informative meetings with organisations to sign local authorities and provide ongoing support.• To ensure that the group sessions on the database are customer focused I hold focus groups and meetings to obtain customer feedback and build understanding of the database.• Being the local subject matter expert in the new Together As One project.• Produce marketing and social media content for the project.• Support the development of the webpage. • Deliver webtool training to customers and staff.• Testing of the new database to provide feedback and identify improvements with the customer in mind.• Deputise for senior management in key stakeholder meetings and providing training support to members of the team.• Creating a resource of accessible activities researched throughout Wales.• Produce monthly reports of outcomes and targets met. Show less Within my role as Programme Coordinator for the Can Do Project, I recruited new participants aged between 16-35, and volunteers to take part in the Can Do Programme; liaising with colleges, schools, daycentres and other organisations to be involved in the Can Do Programme. Planning and delivering projects for each group, catered to their needs, where they can learn new skills and help their community; helping young people with disabilities to be more engaged in their community. Each project works towards the participants achieving their City and Guilds certificate. I would write a report at the end of a project, showing figures of targets and outcomes met. This would be gathered from information that I would put into the Can Do Database. I would also work closely within the Wales team on regional events, and the wider national events. Ensuring that I adapt to the changes that the charity requires in order to continue making a difference to people’s lives and deliver the charities vision. Show less

  • Program Coordinator TAO

    Jun 2019 - Aug 2022

  • Project Coordinator Can Do

    Nov 2015 - Jun 2019
• 

  Happy Hands

  Aug 2022 - Sept 2023

  Franchise Owner
• 

  Kidscape

  Jan 2023 - Mar 2023

  Schools and Education Support

  Helping to support schools to prevent and tackle bullying.

• 

  Kidney Care UK

  May 2023 - now

  Advocacy and Patient Support Officer