Susane Odhiambo

Experience

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  CIC Insurance Company

  Mar 2014 - Feb 2015

  Sacco Assurance Officer

  Training and educating Sacco members about insurance products as well as capacity building.Product development and market intelligenceManage business risks, resources and expensesOffer world-class service to both new and existing customersGenerate production reports

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  Stanbic Bank

  Mar 2015 - Sept 2023

  Business Support and Recoveries officer

  Responsible for the implementation and adoption within Debt recoveries under the Credit department of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes on-going due diligence of all banks customers to ensure compliance with the aforesaid laws andregulations.Collect arrears and Rehabilitate accounts back to performing book by means of calling on customer both telephonically and personally.Recommending delinquent accounts to be placed in lock-up within stipulated time frames.Preparation of timely and error-free monthly status reports on the collection status of the overdue, Bad and Doubtful Debts in the recovery portfolioNegotiate payment plans and settlement with debtors including fixing terms and conditions Show less

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  Stanbic Bank Kenya

  Sept 2023 - now

  Collateral Monitoring Officer

  Undertaken a comprehensive and robust monitoring, stock count and other activities of customers related to CMU in line with approved sanction and various distributorship schemes.Undertaken periodic and ad-hoc visits / spot checks to review clients’ operations and provide a comprehensive status report as stated in approved sanctions, which must include identification of potential structural weakness in clients’ operations. Provided guidance and input in applications requiring monitoring from CMU prior to submission to Credit while simultaneously proceeding with validation of information and documentation provided by the custom.Ensured CMU SharePoint is updated with relevant reports and documentation as required by centre.Tracked collections from key distributors under the various approved schemes to forestall any possible diversion of sales proceeds.Authorized funds transfer from collection accounts to client’s current accounts.Reviewed account performance vis-a-vis terms and conditions of approval and ensure strict adherence.Verified documents and information in day-to-day work as delegated by Account Management and Credit Evaluation in line with approved turnaround time.Referred/flagged up problematic and irregular accounts (inappropriate payment patterns, failure to meet specific covenants etc.) to Credit Evaluation and Account Management for inclusion in monthly watch list.Co-ordinated monthly transaction status report to Management.Managed debtors and creditors in need where the bank has carried out Contract Financing.Established and maintained close working relationships with internal and external service providers.Ensured adherence and compliance to all policies, processes, and procedures. Show less