India Stamper

Experience

• 

  OgilvyOne Worldwide

  Sept 2009 - Aug 2010

  Account Executive
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  HPS Group

  Jun 2012 - Sept 2013

  Account Administrator
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  Home

  Sept 2013 - Dec 2014

  Account Manager
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  Bristol Picnic

  Jan 2015 - May 2016

  Owner and Co-founder
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  Fosters Event Catering

  May 2016 - Nov 2017

  Event Manager

  • End-to-end management from initial conversation, through to the final event for the client.• Working at a variety of functions, including weddings, conferences, corporate and sporting events as well as outdoor catering events.• Setting up, running and clearing down high end events.• Liaising with chefs and running front of house to make sure everything ran smoothly to time.• Managing in a diverse environment with focus on client and customer service.• Building strong relationships with clients and a team as well as leading and motivating and training a team to achieve and exceed what is expected.• Staying calm and quickly resolving circumstances that arise during events.• Wet and dry stock taking and reporting every month. Show less

• 

  University of Bristol

  Nov 2017 - now

  * Help coordinate and support the delivery of the catering project plan and time line. * To support in implementing and mobilising the third-party catering contracts and related portal system.* Help develop the bespoke report in which commission is calculated and invoice suppliers on a monthly basis in line with their contract. * Assisting and ensuring stakeholder engagement.* Assisting in the development and implementation of a sustainable and ethical framework, underpinning the department’s strategic objectives.* Develop and manage a quality control and monitoring mechanism.* To uphold a good working relationship with third-party contractors and liaise on product range guided by value for money principles in line with the University’s policy. * Promote good practice in energy management, sustainability and environmental issues.* To have oversight of all paperwork that relates to catering contracts for verification against established service levels, cost structures and performance standards, and ensuring these standards are embedded and continually monitored.* To assist and advise on catering contracts throughout the University; helping to set KPI’s and agree SLA’s. Show less • Creating a collaborative approach to events by managing relationships with key University departments including; facilities, maintenance and the conference office. • To deliver, coordinate and manage multiple events simultaneously around the University whilst effectively controlling the venue space to maximise sales and profitability in a busy environment.• To complete risk assessments for each venue and event for the team at the University.• Liaising and negotiating with clients to ensure profitability for the department, through to correct and prompt set-up of the venue to match the client’s requirements including student bodies, internal departments within the University and external clients. • Ensure proactive and responsive customer-focused service delivery for all customers in a safe, efficient and timely manner.• To ensure the departmental budget is adhered to through analysis and reporting of profitability from events. • Performance management and skill development of the wider team including organising training, objective setting and regular 1-2-1’s with staff to enable them to reach their full potential.• To deal promptly with any customer complaints and last-minute requests for changes and support.• Observe all relevant legal requirements and industry guidelines including good hygiene practices and food safety policies. Show less

  • Campus Business Management Project Officer

    Feb 2022 - now

  • Catering Project Implementation Manager

    Mar 2019 - Feb 2022

  • Event Manager

    Nov 2017 - Feb 2019