Matumelo Pule

Experience

• 

  Standard Bank of South Africa

  May 2007 - Mar 2015

  Account Management Consultant

  Responsible for telephonic collections on delinquent accounts. contacting the customers to make suitable payment arrangements in order to ensure customer rehabilitation and retention

• 

  Standard Bank Group

  Apr 2015 - now

  To manage, coach, support and lead the team towards achieving departmental targets and objectives focusing on minimizing the roll rate of potential non-performing loans as per key performance indicatorsManage and monitor the behavior and performance of the officers in line with Standard Bank’s values and standard.To act as a first point of escalation for vendors/customers queries and complaints.To assist the Outsource manager to manage all the total Home Loans Outsource portfolio for late stage and post write off accounts. • Engage with team on business unit strategy, updates or changes in a timeous manner.• Monitors the team’s adherence to schedule and daily stats with the purpose of understanding each individual’s contribution to their overall performance.• Handles all vendor/customer interactions with integrity, efficiently and with quality.• Ensure that all resources are available and in working order to ensure effective service delivery and issues are escalated effectively including telephones, system access, etc Show less

  • Manager, Home-loans Inbound/Outbound

    Feb 2022 - now

  • Team Leader

    Apr 2015 - Mar 2022