
Kimberlyn Lim
Customer Service Officer

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About me
Learning & Organisational Development Manager
Education

National University of Singapore
2007 - 2011Bachelor's of Business Administration Double Major in Management and Finance, 2nd Upper Class HonoursActivities and Societies: Overseas Community Involvement Project - Inspiring India Youth Expedition Project – Organising Committee (Fundraising), Volunteer for Y –CAMP – MINDS Woodlands, Tri-University Camp (NUS, NTU, SMU) Orientation Group Leader, Inaugural Business Orientation Camp Group Leader, King Edward VII Hall – Choir Member, King Edward VII Hall Flag Group Leader, King Edward VII Hall CD Block Committee Member – Floor In Charge, Gold Medal at Inter-Hall Games (IHG) - King Edward VII Hall - Squash Girls IHG team • Dean's List for Academic Year 2011

Wuhan University
2009 - 2009Winter Student Exchange Programme
Experience

Simmons Bedding Company
Mar 2007 - Jun 2007Customer Service Officer
Euro Group Singapore
May 2008 - Jul 2008Finance Intern
Furkids Singapore
May 2009 - Jul 2009Pet Shop Assistant
Volvo Construction Equipment
May 2010 - Jul 2010Human Resource Intern
Moleac Pte Ltd
Dec 2010 - Jan 2011Office Coordinator, Human Resources (Temporary)
SATS Ltd.
Jul 2011 - Aug 2012HR ExecutiveManage and run recruitment events for SATS Group at local and overseas career talks, job fairs or walk-in interviews and campus recruitmentScreen, filter and interview candidates via E-Recruitment system and various online career portalsAdminister Employee Relations functions such as company disciplinary enquiry and union meetingsAdministrator of the HR Intranet and editor of monthly company publications and newsletters
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Ministry of Education, Singapore (MOE)
Aug 2012 - Oct 2021Designed, developed, delivered and facilitated high-quality in-house leadership development courses and events, involving internal and external speakers, and personality profiling assessmentsManaged $1.8million of training funds per annum, by analyse feedback surveys, reviewing course offerings, working with training partners and facilitators, to ensure that slate of L&D remains pertinent and relevant to MOE key needs. Administered various learning management platforms, HR database systems, purchasing systemsExperienced in converting various courses from Physical to Virtual to meet evolving business needs due to the COVID-19 situationManaged various initiatives to identify and develop MOE’s talent, such as tea sessions with senior management, HQ-posting exercises, learning journeys and brown-bag sessions.Administered purchases for the team, such as AOR, ITQ, and payment matters Show less Co-supervise a team of 5 staff and 2 temps, and vet their work, to ensure that they perform HR administrator functions and in a prompt and meticulous manner that is in compliance with existing HR policies. Provide HR policy advice, guidance and direction to 40,000+ staff within MOE. Is the first point of contact for employee appeals and grievances, and any in-depth HR related queriesEnsure that staff and vendor maintain and update employee records for 40,000 staff in HRMS accurately and promptly. Streamline and improve upon various HR administration processes, by creation of SOPs, templates, database management, process simplification, clearance chain reduction, process automation and outsourcing, where possible. Review and implement revised HR policies where necessary. Ensure alignment with PSD’s guidelines and MOM regulations. Manage large datasets, and generate various reports on various HR metrics of the 40,000 staff in MOE. Show less
Senior Manager, Leadership Development
Feb 2019 - Oct 2021Senior Manager HR Services Centre (West/East)
Apr 2016 - Feb 2019Manager, Employee Engagement Center (West/East)
Jun 2015 - Mar 2016HR Executive, Employee Engagement Center (West/East)
Aug 2012 - May 2015

IMDA
Nov 2021 - Jul 2023Manager, Learning & Organisational Development-Designed, developed, and ran in-house, in-person leadership programs for 200+ leaders in IMDA, from ADs to Exco. Ran a total of 30+ Leadership Courses for IMDA in Y2022. Continually worked on improving the programs by reviewing participant’s feedback and worked with course providers and training vendors to ensure that IMDA’s leadership training needs are met. -Managed $1.5 million of training funds for leadership per annum, oversee the nomination of leaders for the various leadership milestone programs in the civil service. -Administer various learning management platforms, purchasing systems. Managed ITQs & Tenders well and ensured that the project objectives and contract terms are met. -Ran the PS Dir 360 Feedback Survey, to ensure that Head of Departments in IMDA have greater clarity on their leadership profile and competencies, such that they can plan developmental follow-up actions with 1 on 1 Coaching. Managed the Coaching Vendor to ensure leaders see improvement to their competency levels. -Worked with vendors to conduct team-building programs for IMDA’s leaders, to ensure that Leaders have a strong support network within IMDA.-Support all other Learning & Organisational Development events including Staff -Communications & Engagement Activities and IMDA Academy Events. Show less

Fullerton Health
Aug 2023 - nowLearning and Organisational Development ManagerManage the Learning and Organisational Development needs for the entire organisation- Lead, manage, run and conduct leadership programs for the Organisation- Oversee training and development needs for the entire organisation, including mandatory compliance training, creation and setting up of learning Academies, and certification processes- Manage Succession Planning within the Organisation- Conduct 360 feedback exercises - Implement policies and processes that will develop the organisation (flexible work, competency mapping, career planning, etc) Show less
Licenses & Certifications
- View certificate

Sales Academy Foundations
Fullerton Health
Honors & Awards
- Awarded to Kimberlyn LimOutstanding Contribution Award Ministry of Education 2016
- Awarded to Kimberlyn LimExcellent Service Award (Silver) Ministry of Education 2015
- Awarded to Kimberlyn LimCollege Service Award - 2006 For outstanding Service to Innova Junior College
- Awarded to Kimberlyn LimNational Youth Achievement Award - Silver National Youth Achievement Award Council Singapore 2006
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