Mimi Wong

Experience

• 

  Optus

  Jan 1995 - Jan 1997

  Sales Associate
• 

  Telstra

  Jan 1997 - Mar 2001

  Retail Sales Officer
• 

  Telstra

  Mar 2004 - Mar 2007

  In this role, I oversaw the store’s sales and marketing activities to achieve corporate revenue goals. I planned and assigned daily workload to sales team and managed stock ordering and stock control whilst managing the business clients. I also managed the local area marketing in accordance with Telstra’s marketing guidelines, evaluated performance of sales team and provided appropriate feedback whilst also creating and documenting system and operational processes. Additionally, I provided guidance to sales representatives in their assigned duties and managed the recruitment, training, succession planning, performance management and employment terminations. Other aspects of this role involved setting monthly gross profit and KPI targets based on Telstra’s targets for the business and providing sales training and mentoring to staff to ensure that they were skilled to sell products and provide solutions.Key Achievements:• Awarded “Telstra’s Customer Sales and Service Top Store Manager” for WA/SA/NT in 2005 and 2006.• Provided leadership and direction to 10 to 15 staff in the business.• Started the Business to Business and built a portfolio of over 100 clients. Show less

  • General Manager

    Sept 2004 - Mar 2007

  • Assistant Manager

    Mar 2004 - Sept 2004
• 

  Mimo Consulting Pty Ltd

  Mar 2007 - Jun 2023

  Managing Director

  As Managing Director, I develop business and marketing strategies and participate in industry events to grow the business and build a national brand in the telecommunications industry. My team and I provide consultancy services to Telstra Licensed Shops and Dealers in Australia. In addition, I enforce business strategies, develop company objectives, and create system and operational processes, as well as oversee our consulting team, mentor retail management and attend meetings in order to become more effective in managing business changes and improving sales performance. I am also charged with facilitating audits and ensuring the business is compliant with industry regulations whilst managing company financials to ensure effective budgeting. Moreover, I manage the human resources activities in the business including recruitment, training, succession planning, performance management and employment terminations. Finally, we handle the processing of monthly commission reconciliation for clients and submit claims to Telstra on their behalf to ensure they receive all monies owed to them. We accomplish all these whilst fostering a highly effective working relationship with Telstra and partners to ensure the provision of high-quality service and support to clients, maintaining a quality control practices and advising clients on the Telstra Business Rules and commissions’ structure.Key Achievements:• Successfully built a business and doubled its revenue YoY for the first five years of the business.• Nominated for the Telstra Business Women’s Award in 2012.• Consistently increasing revenue and ensuring that there is a consistent pipeline of new business.• Provided consultancy services to 80 Telstra Shops and Dealers in the past 14 years.• Achieved on average 400% ROI for clients through the company’s consulting and claims process. Show less

• 

  GRIST

  Jun 2017 - now

  Senior Partner & Project Director || Australia, New Zealand and Philippines

  My role as a Senior Consulting Partner with GRIST is to work collaboratively with stakeholders at all levels to design, deliver, and embed frameworks to improve customer experiences and leadership coaching. To this end, I also manage, monitor, and review business operations, as well as implement change systems and processes to further drive the desired behaviours to achieve KPIs. I also identify improvement gaps in organisations and implement corrective measures by studying the behaviours required to deliver on the organisation’s strategy. Utilising my advanced coaching techniques, I mentor organisational leaders to effectively manage the business and lead their people. Key Achievements:• Project Director for ANZ, Allianz, VicRoads, Datacom (Services Australia), HESTA, NRMA and Optus programs. • Integral part of the team in the delivery of Westpac’s Behaviour First Performance Conversations workshops (face to face and via WebEx), garnering the Learn X Award - PLATNIUM AWARD for BEST LEADERSHIP CAPABILITY DEVELOPMENT PROGRAM in Australia in 2019. • Played a primary role for achieving Net Promoter Scores of over 60 delivering Westpac’s Behaviour First Performance Conversations workshops via WebEx, approximately 17 to 19 basis points higher than the average face-to-face training sessions anywhere in their business.• Integral part of the consulting team that contributed to Energy Australia being ranked number 1 out of 62 sales contact centres in Australia in GRIST’s Top 10 Sales Contact Centre Award 2020. Show less

• 

  Deakin University

  May 2021 - now

  MBA Candidate