Ginu George

Experience

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  Wipro

  Jun 2011 - May 2012

  Customer Service Representative
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  Fistsource Solutions Ltd

  Jan 2013 - Aug 2014

  Customer Support Representative
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  SterlingBackcheck

  Aug 2014 - Jun 2015

  Verification Specialist
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  ADVANCED COMPUTER SOLUTIONS LIMITED

  Jul 2015 - Jun 2016

  System trainee/administrator
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  GEEKAY INFOTECH

  Jan 2017 - Jun 2017

  Remote Support Engineer
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  Wipro

  Jul 2017 - May 2020

  Technical Consultant for Microsoft Exchange & Office 365
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  ConnectWise

  May 2020 - Jun 2022

  NOC Engineer L3 (Messaging)

  Provide Tier III support for Microsoft server Platform technologies: Exchange 2010, 2013, 2016, 2019/Office 365, Azure ADWork/Collaborate with other group members taking appropriate actions to assure appropriate and prompt solutions to system, application, and customer problems.Troubleshoot issues related to Mailflow and Client Connectivity for M365 & Exchange Server infrastructure along with handling Azure AD connect incidents & escalating to higher levels when required.

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  Speridian Technologies

  Jul 2022 - Mar 2024

  Sr Infrastructure Specialist (Exchange Server & O365)

  Perform O365 tenant to tenant/exchange on-premises migrations and deployments related to the building, upgrade and maintenance of MS ExchangeResponsible for the day-to-day availability of Office 365 services like, Skype for Business, Microsoft Teams, One Drive for Business, Exchange Online & Azure Active DirectoryManaging user accounts and user licenses through the Office 365 admin center in the Microsoft cloud platform or Windows PowerShell cmdletsPerform technical administrative tasks daily to ensure the stability and availability of Exchange servers, Office365, troubleshooting server, mail routing and replication related issues.Collaborate with application, and infrastructure architects, and be responsible for defining-designing-delivering of the technical architectures, patterns, technical quality, risks, fitness for purpose and operability of technical architecture solutions. Show less

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  Safran

  Mar 2024 - now

  ISC Exchange Server Administrator

  Perform migrations, upgrades, and updates of Exchange and Office 365 infrastructure.Configure and manage Office 365 services, including Exchange Online, SharePoint Online, and Teams.Troubleshoot and resolve complex technical issues related to Exchange and Office 365, providing timely escalation and resolution.Provide technical guidance, mentorship, and support to ensure successful project delivery.Act as a subject matter expert and escalation point for Exchange and Office 365-related inquiries from both internal teams and clients. Show less