Retha Nieuwoudt

Experience

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  CSIR

  Jul 1998 - May 2011

  • Implement operational changes to the ICT Security System infrastructure and applications to ensure proper compliance with release authorization.• Conduct back office administration to ensure proper server/service monitoring and administration of back-ups and job schedules according to business needs, SLA and ICT best practice standards.• Monitor and report on security services/systems availability and capacity thresholds of the ICT infrastructure to ensure availability and accessibility of ICT infrastructure in accordance with SLA.• Conduct maintenance of the data centre to ensure availability and accessibility of ICT Security System infrastructure in accordance with SLA.• Respond to data centre service outage and other problems to ensure speedy resolution in accordance with SLA.• Provide support services to internal ICT clients to ensure speedy resolution of incidents.• Adhere to ICT standards and procedures and best practices required to ensure the availability, accessibility and utilization of infrastructure in line with CSIR business needs.• Access Control system Database maintenance• Administer Security Systems Show less • Engineering, implementation and maintenance of physical security and safety systems that will ensure the availability, accessibility and operational functionality of the physical security and safety infrastructure in line with CSIR business needs• Plan, test, install and audit the security network implementation.• Oversee Maintenance of physical security and safety systems• Provide primary support in terms of the diagnosis and resolution of security network related problems.• Measurement reporting on utilization of the CCTV, access control links, and liaison with suppliers in terms of problem resolution.• Security systems, access control & CCTV technology support and installation • Co-ordination of projects • Set up and run Project meetings with Service Providers• Security network design and planning, and maintenance of support documentation i.e. security network diagrams, standards and procedures, etc.• Liaison with Customers and Service Providers for provision of solutions to meet the business requirements.• Provision of performance statistics and monthly reports.• Planning and execution of disaster recovery.• Provision of input to HR, Financial, Service Level and Capacity Planning management.• Advises a team of technicians, controllers or operators Show less • Maintain the Windows/Linux production servers’ availability during prime time and ensure that all windows environments are on an equivalent and up-to-date level.• If any new environment is required by our developers I will set up and configure a Windows server with the relevant application configuration• Meet service levels for Windows/Linux servers• We have servers running our ERP systems and SSL/Encryption is necessary and it is my responsibility to deploy certificates for these systems to be secure • User/Group administration• Ensure changes are properly tested and don’t have any impact during prime time • Business Continuity: Propose, plan and implement required upgrades when necessary and adhere to change management procedures• Have to ensure backups are correctly managed • Configure Web servers(APACHE, BEA Weblogic and IIS) for the CSIR Intraweb and Internet sites and ERP systems• Propose, plan and implement required upgrades when necessary• Provide required standby 24x7• Provide assistance and input to DR testing• Ensure all relevant documentation, Standards and Procedures are up to date and available Show less

  • ICT Infrastructure System Administrator

    Jul 2010 - May 2011

  • Security Systems Engineer

    Sept 2007 - Jun 2010

  • Server Administrator

    Sept 2002 - Aug 2007

  • Helpdesk Operator/ First line support

    Jul 1998 - Aug 2002
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  Secequip

  Jun 2011 - Oct 2011

  Product Manager Access Control

  • Development and implementation of targets, goals, objectives, policies, procedures and work standards related to Access Control.• Pricelist development.• Monitoring and directing daily operations to ensure compliance with policies and procedures, that goals and objectives are met, and that services are being provided efficiently and effectively; taking corrective action as necessary; personally handling the most difficult, sensitive or controversial projects for the division.• Developing, monitoring and controlling the access control targets.• Product Management – providing product support to the Group (sales & technical)• Prioritizing and allocating available resources; reviewing and evaluating program and service delivery, makes recommendations for improvement and ensures maximum effective service provision. • New Business Development - Identifying prospective clients / projects, business lead generation and establishing goals. Understanding market requirements and future developments.• Identifying client’s system requirements and building a User Requirement Specification (URS) pre project designs and consultation. • Post sales management / public relations / customer relationship• Stock management and procurement. • Development of marketing material designs, marketing campaigns.• Liaison to manufacturers re product research & development. Show less

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  Impro Technologies

  Oct 2011 - now

  Training Manager

  Overseeing an effective and streamlined operation of the Training Department.eLearning content development using Adobe Captivate and GuiddeTraining Syllabus and Course MeasurementTraining all Levels of Impro Product Range Client Services – Consulting