Guillermo Jose Macsotay

Experience

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  Wizz Air

  Sept 2014 - May 2016

  Airline Customer Service Agent

  • Conducted outbound sales calls, effectively promoting Wizz Air services to potential customers.• Provided personalized assistance to customers, aiding in flight bookings and managing travel itineraries over the phone.• Demonstrated expertise in Wizz Air policies and procedures, addressing customer inquiries promptly.• Managed a high volume of incoming calls, ensuring excellent service delivery for flight status, baggage, and rebooking inquiries.• Professionally handled customer complaints, employing problem-solving skills to enhance satisfaction.• Collaborated with other departments to resolve complex issues and ensure seamless customer solutions.• Utilized CRM software to maintain accurate customer records and identify sales opportunities.• Engaged in ongoing training to stay updated on industry trends and contribute to team improvement.• Consistently met or exceeded KPIs related to customer satisfaction, call resolution, and sales targets. Show less

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  Computacenter

  May 2016 - Feb 2019

  Customer Service Representative
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  GE corporate

  Dec 2019 - Sept 2021

  Service Desk Agent

  • Provide information about products and services• Software deployment, updates and troubleshooting• Review and make changes to customer accounts according to theirpositions within the company• Mobileiron, enterprise mobility management (EMM), enrolling andunenrolling mobile devices, Multi-factor authentication, etc...• Record details of customer contacts and actions taken on a ticketingsystem, forward them to the specific teams for resolution or steps to beresolved• Deep SAP Troubleshooting and java installation and configuration• Active Directory management and software update and customization suchas outlook, office package, Skype, confluence• Basic programing (SAP) Show less

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  Byborg Enterprises

  Oct 2021 - now

  Junior Account Manager

  ▪ Building, maintaining and growing a long term partnership▪ Determine customer needs and implement actions for improvement▪ Developing and implementing recruitment processes for the partners▪ Building up and applying business plans▪ Succesfully leading new market campaigns in Argentina, Brazil and Mexico.▪ Events and summits organization at different locations around the world▪ Address and resolve complaints and increase the customer satisfaction through calls, or emails▪ Represent the company in business trips▪ Constant training creation and developing adapting to new features and tools Show less