Sara M. Flores

Experience

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  Ville de Montréal

  Jan 2007 - Jan 2014

  Administrative Assistant

  Expertise in home ownership program and residential adaptation assistance program to help people in the need of a new home or adapt homes and make them accessible. Responsible for the administration and coordination of client’s applications while ensuring they meet their needs. I participated actively in internal team meetings to share ideas and best practices. I trained staff to successfully increased team's efficiency. Great team support. Accomplished other special projects as needed.

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  Cartus

  Sept 2014 - May 2019

  International Assignment Consultant

  Played an instrumental role as an owner of the relocation process for international assignees including policy, exceptions, and resource allocation counseling. Provided diligent ongoing support during the assignment, including repatriation. Ensured total compliance with the client’s policies by monitoring vendors’ performance meticulously. Led and educated on the expatriate policy, payroll, compensation, immigration, and taxes. Audited and processed the payroll lump-sum payments.

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  Plus Relocation

  May 2019 - Apr 2022

  Senior International Global Mobility Counselor

  Also, Chair of the Career Wellbeing Committee 2022

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  Graebel Companies, Inc.

  May 2022 - Jun 2023

  Service Delivery Supervisor

  Spearheaded a full-fledged recruitment process to build a new team of six Relocation Associates, enabling top-notch customer service. Provided operational support to a team of two managers and 20 Mobility Consultants and Associates. Conducted team meetings, 1:1s, performance reviews, and caseload reviews. Reviewed key performance indicators and metrics to measure the success and effectiveness of mobility programs. Ensured data integrity, consistency, and accuracy in client reporting. Developed and presented accurate relocation cost estimates to clients.● Strategized and executed a robust staff retention activity for two teams.● Tactically coached the staff to achieve 100% performance from the new relocation employees.● Upskilled and mentored the team on mobility policies and procedures, while developing their expertise. Show less

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  Untapped Potential Inc.

  Jun 2023 - now

  Global Mobility Specialist / Professional work

  Enhancing skills in Global Mobility / Immigration regulations and policies when seeking roles in the international corporate sector. Untapped Potential captures, readies and motivates educated and experienced talent, who have stepped out of the traditional workforce, to step back in a flexible way. It offers women community, mentoring and professional currency during their 'gap years'​. UP removes barriers for professional returners following a career break. How? UP cultivates opportunities in business that provides a steppingstone for returners - a Flex-Return and Full-Returns (mid-career internships). Our goal is to overcome discriminating aspects of a talent's gap years. Show less