Jenny Lu

Experience

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  Kumon UK

  Jul 2016 - Jul 2016

  Class Assistant

  • Accurately mark and record student’s work.• Managing several tasks such as helping students while marking approximately 30 classwork and homework a day, recording data and giving feedback.• Working in a fast-paced environment whilst against the clock.• Providing effective help and feedback to the students.

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  Gap

  Nov 2017 - Feb 2021

  Sales Associate

  • Drives Business Results by consistently deliver against goals and targets set by the management team.• Knowledgeable about current product ranges and can talk confidently to features, benefits, garment care and current trends meaning adaptable to work in any department in the store.• Deliver great store standards through quick and efficient shipment processing, replenishment and markdowns.• Allocating time effectively and handle multiple demands and competing priorities using time management skills.• Great customer service and verbal communication skills.• Working in a collaborative environment, working with and alongside seniors, managers, visuals and operations teams.• Attention to detail when handling large quantities of money and cashing up.• Ability to thrive under pressure when working in a fast-paced environment against the clock to complete numerous tasks set by the management team.• Has experience with working with visuals, operations and on the shop floor. Show less

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  FDM Group

  Sept 2018 - Dec 2018

  Consultant - FDM Group

  • Advised a FTSE 250 company with over 3500 employees, revenues in excess of £230 million and over 200 clients across 16 countries on their training and outreach plans.• Conducting market research, surveys as well as employing market research strategies to the issue.• Analysed quantitative and qualitative survey data to determine what would make a successful recruitment event.• Communicated effectively by ensuring a medium and frequency of contact was determined with the client.• Managed projects efficiently through delegation amongst team members.• Formulated project plans by breaking them down across relevant weeks in order to make deadlines feasible and manageable. • Training in consultancy, project management, and presentation skills.• Use of excellent analytical skills when interpreting qualitative survey data by Microsoft Excel. • Confidence to take initiative for the responsibility to manage the team’s administrative work and organising an agenda for a weekly catch up. Show less

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  Spendkey

  May 2021 - Oct 2021

  Data Analyst

  • Worked within the development team to automate categorisation using machine learning.• Cleaned and analysed thousands rows of spend data each day.• Performed testing on the SaaS product.

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  IAG Tech

  Oct 2021 - Oct 2023

  Data Science Graduate

  British Airways• Worked in the Data Visualization team at BA working on delivering complex dashboards using Tableau, featuring intuitive and interactive visuals. • Cleaned and prepared data using Teradata SQL.• Created a dashboard to help the Network & Alliances team understand what is going on in different routes, to make decisions about changing the number of frequencies and or changing the destinations that BA serve.• Designed and created a 10-Year Strategy dashboard to explain BA’s performance over the last 10 years and profitability.Hangar 51 & Tech Office, IAG Tech + IAG Cargo• The rotation in the Hangar 51 & Tech Office focused on data architecture where I used Microsoft Visio to create a workflow on how to introduce a Feature Store to the group’s (IAG) new Global Data Platform.• Worked with IAG Cargo on a project outside my placement to help them digitise and automate a very old-fashioned, labour-intensive audit process integrating the new handheld devices. • Constructed a zero-cost solution that reduces waste and is more efficient, saving about 80% of a warehouse agent’s time using Microsoft Forms.• Created a SharePoint Site and a Teams Channel for collaboration and ease of accessing documents and tools.• Used the Microsoft environment and learnt how to record Macros and create buttons in Excel.IAG Cargo • Rotation at IAG Cargo within the Data, Insights and Operational Research (DIOR) team working on 5+ different projects within a sprint (10 days).• Running and fixing Python Scripts to run a critical performance report on IAG Cargo’s network capacity.• Worked on investigating and testing assumptions using statistical testing and analysis to forecast the number of agents required in the warehouse.• Re-designed and created a new IAG Cargo Tableau Template. • Designed and Created a Tableau dashboard to optimise DIOR’s Tableau scheduling of extracts and to improve server delays.IAG Loyalty• ML Clustering model Show less

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  British Airways

  Oct 2023 - now

  Resource Business Support Manager

  Flight Crew