Viacheslav Kyrpychov

Experience

• 

  Kärcher

  Dec 2016 - May 2020

  Manager, Customer Success

  Maintained and updated tickets, invoices, reports, and customer records in the CRM database.Took customer calls, collected, researched, verified, assessed, processed, filed, and provideinformation regarding customers and potential customers as required.Coordinated with appropriate departments to resolve customer problems.Provided real‑time troubleshooting support to field technicians when equipment problemsappeared.Responsible for ongoing services and communications with clients, including promoting clientrelationships as needed, executing contracted services, and performing contract reviews, retroadjustments, and audits. Show less

• 

  AdSpyglass

  Jun 2020 - Feb 2021

  Technical Support Engineer

  AdSpyglass is an AdTech company that helps webmasters to monetize their web resources much more effectively.• Monitored the quality and effectiveness of the Webmaster's account setup: troubleshooting, performance testing, reporting, and analytics.• Served as a Help Desk technician for customers that needed assistance via Intercom(HelpDesk Ticketing Software).• Involved in the identification of test scenarios and test cases for different types of testing like functional, system, integration, and regression testing as per the requirements of the site. Show less

• 

  EVADAV - Leading Ads

  Jan 2022 - Jan 2024

  Customer Technical Support

  Effective Processing of Prospective, New, and Existing Partners:• Proficiently managed technical inquiries from project managers.• Monitored financial transactions closely to prevent fraud.• Timely processed incoming messages in EvaDav's public chat.• Collected and analyzed relevant statistics.• Adhered to work scripts and communication standards with clients.• Ensured user verification and processed incoming leads.This role involved a blend of technical support management, partner handling, financial oversight,and reporting in the dynamic AdTech industry. Keen attention to detail and commitment to standardsresulted in the successful prevention of fraud and enhancement of the overall partner experience. Show less