Max Pynaert

Experience

• 

  Tesco PLC

  Jun 2002 - Feb 2004

  Customer Service Representative
• 

  A1 Motorsports

  Feb 2004 - Nov 2004

  Customer Service Representative
• 

  British Gas

  Nov 2004 - Apr 2010

  • Technical Engineer

    Nov 2005 - Apr 2010

  • Apprentice

    Nov 2004 - Oct 2005
• 

  British Gas

  Sept 2010 - Nov 2012

  Guide engineers with technical queries.Assist engineers to diagnose problematic faults on central heating systems.Remedy customer complaints. Manage a large group of apprentices to attain an NVQ Level 3, train them over a two year period, subjects ranging from key skills to gas fires.Design and maintain training packages.Manage individuals who cannot maintain the high level of quality demanded, by coaching or disciplinary procedures.

  • Technical Support Engineer

    Apr 2012 - Nov 2012

  • Learning and Development Manager

    Sept 2010 - Apr 2012
• 

  British Gas

  Oct 2015 - Jul 2019

  To train and assess qualified engineers in new or existing subjects, including behavioural, customer service, gas, plumbing, electrics, construction, cavity wall and loft insulation.Design training material and presentations to assist in the training of the above subjects. Organising and developing British Gas's step into e-learning. Currently using Adobe Connect with sessions developed in PowerPoint, Captivate and Flash.

  • Learning and Development Trainer

    Nov 2012 - Jul 2019

  • Project Manager

    Oct 2015 - Jul 2016
• 

  Waterlogic International

  Jul 2019 - now

  • Senior Technical Manager

    Jan 2021 - now

  • European and African Technical Manager

    Nov 2019 - Jan 2021

  • European Technical Manager

    Jul 2019 - Nov 2019