Ericka Peterman

Experience

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  Medtronic

  Jan 2008 - Apr 2011

  Sales Coordinator

  • Functioned as a liaison between field sales and customer service to assist in product allocations, order tracking, suggested product substitutions, and release dates.• Participated in the identification, design, and implementation of continuous improvement across value stream.• Critical thinking to interpret data and apply findings to identify solutions.• Key internal stakeholders in streamlining workflow between field sales and corporate business partners.• Working knowledge of the nuances of Surgical Innovations (SI) products, procedures, pricing, customer service, served channels, markets, business processes, systems, and overall contracting functions. Show less

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  Synergy Health Partners MSO, LLC

  Apr 2011 - Apr 2021

  Director of MRI & Human Resources

  • Instrumental in generating 25% of incremental revenue by revamping the in-place scheduling and referral systems.• Defined, implemented, and revised operational policies and guidelines.• Oversaw day-to-day production activities in accordance with business objectives.• Led change and transformation across business areas to deliver benefits and align company resources. • Accelerated payroll processing system efficiency increasing accuracy.• Implemented new employee onboarding techniques reducing paperwork and time of completion.• Developed and updated policies and procedures, maintaining compliance with statutory, regulatory, and local, state, and federal guidelines relating to HIPAA, benefits administration, and general liability. Show less

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  TOTAL TOXICOLOGY LABORATORIES

  Apr 2021 - now

  Director of Human Resources and Operations

  Crafted a comprehensive people strategy, resulting in a 20% improvement in employee engagement scores over a two-year period.· Led talent acquisition strategies that decreased time-to-hire by 17% while improving the quality of hires.· Implemented targeted leadership development programs, increasing the internal promotion rate by 15%.· Directed a successful restructuring initiative that optimized team performance, resulting in sustained excellence.· Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.· Onboarding and orientation creating a positive new employment experience reducing first-year turnover· Managed payroll and benefits administration through ISolve increasing payroll accuracy.· Provided feedback and support to new hires, resulting in an increase in employee satisfaction and successful integration into their new roles. Show less