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Jordan C. Platner

Jordan C. Platner

Sales Development Representative

Followers of Jordan C. Platner255 followers
location of Jordan C. PlatnerAllen, Texas, United States

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  • Timeline

  • About me

    Cybersecurity Security Operations Center (SOC) Analyst / Customer Support Engineer/ Okta-certified Professional at BeyondID

  • Education

    • The University of Texas at Austin

      2021 - 2021
      Cybersecurity Specialist Program

      Intensive 24-week Cybersecurity Specialist Program. Training, education, and hands-on experience including: Network Architectures and Networking for Cyber Security, Cyber Range Projects and Testing, 25 Virtual Labs and Skills Qualification Check. 380+ hours of hands-on course material, with 1:1 industry expert mentor oversight, and an in-depth capstone project. 35+ mini-projects providing real-world context on the world of cybersecurity, and 30+ labs that bridge theory to practice… Show more Intensive 24-week Cybersecurity Specialist Program. Training, education, and hands-on experience including: Network Architectures and Networking for Cyber Security, Cyber Range Projects and Testing, 25 Virtual Labs and Skills Qualification Check. 380+ hours of hands-on course material, with 1:1 industry expert mentor oversight, and an in-depth capstone project. 35+ mini-projects providing real-world context on the world of cybersecurity, and 30+ labs that bridge theory to practice. Learned skills and knowledge in systems security, network security, vulnerability, risk assessment and more.Used the following tools in labs: Nessus, OpenVAS, Nmap, Wireshark, command line tools in Bash and PowerShell (ipconfig, ifconfig, ip, netcat, etc.), Kleopatra, Active Directory, Microsoft Server, Group Policy Management, VeraCrypt, md5sum, Kali Linux, Hyper-V, Nmap, Zenmap, Metasploit, aircrack-ng, airmon-ng, John The Ripper, Johnny, Hashcat, Ettercap, and WebGoat. Show less

    • University of North Texas

      2015 - 2020
      Bachelor's degree PSYCHOLOGY

  • Experience

    • Thomson Reuters

      Mar 2014 - May 2017
      Sales Development Representative

      • Contacting Tax and Accounting Professionals at largest companies in the U.S. and Canada to book appointments with Thomson Reuters Account Executives• Overcoming objections on majority of calls to exceed monthly quotas• Other tasks include weekly sales and product training, composing professional level emails, using Excel spreadsheets, utilizing CRM (SFDC, Flash), PPT, Outlook, etc.

    • Capital One

      May 2017 - Aug 2018
      Risk Coordinator

      • Reaching out to assigned lists of delinquent accounts on daily basis• Maximize customer contact potential by calling each account twice daily, while fielding inbound calls as well; totalling on average 150 plus calls daily• Delivered high level negotiations to help Capital One customers keep their investments• Continuing to self-educate and engaged in ongoing training to keep overall knowledge as sharp as possible

    • Spectrum

      May 2019 - Aug 2019
      Technical Support Specialist

      • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users• Evaluated and resolved user problems through expertise and probing questions• Assisted customers in identifying issues and explained solutions to restore service and functionality• Documented all transactions and support interactions in system for future reference and addition to knowledge base• Fielded inbound phone calls to deliver support and remotely resolve service issues Show less

    • ClubCorp

      Aug 2019 - Apr 2022
      Member Services Specialist

      • Enhanced productivity of club by training new co-workers on day-to-day operations• Deliver information to visitors, including details of interest about facility, rules, policies and promotional events• Collaborate with managers to provide customer feedback and recommend operational changes to meet emerging trends• Serve customers with knowledgeable, friendly support at every stage of purchasing• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions Show less

    • Trend Micro

      Apr 2022 - Jun 2022
      Certification Program in IT Security

      IT Intern Program at Trend Micro Certification Program in IT Security (CPITS)• Trend Micro Certification Program in IT Security equips computer science graduates with practical, hands-on knowledge and skills in the IT security industry with a focus on IT Security Foundations, Introduction to Trend Micro’s product portfolio, Selling IT Security and Communications.

    • BeyondID

      Oct 2022 - now
      Customer Success Engineer

  • Licenses & Certifications

    • CompTIA Network+

      CompTIA
      Apr 2024

    • Certified in Cybersecurity

      ISC2
      Dec 2023

    • Certification Program in IT Security

      Trend Micro
      Jun 2022

    • Okta Professional

      Okta
      Dec 2022

    • CompTIA Security+

      CompTIA
      Dec 2021

    • Okta Admin

      Okta
      Jan 2023

    • AWS Cloud Practitioner

      Amazon Web Services (AWS)
      Jan 2024
      View certificate certificate

    • Cybersecurity Boot Camp Professional Certificate Program

      The University of Texas at Austin
      Aug 2021