Dan Studholme

Experience

• 

  Sainsburys

  Apr 2006 - Apr 2007

  General Assistant

  Checkouts: Making transactions quick and accurate while delivering exceptional customer service. Cash handling, card transactions, till balancing, customer service, teamwork.

• 

  Trespass

  Sept 2007 - Mar 2008

  Customer Service

  Helping customers with any queries regarding clothing and ensuring that the service they received whilst in the store was excellent.

• 

  Sainsburys

  Jun 2009 - Aug 2009

  Replenishment Assistant

  Restocking shelves overnight while the store was closed

• 

  Toucan Claims/Bioans Ltd

  Oct 2011 - May 2012

  Customer Services

  Answering telephones and responding to emails to ensure all queries were answered and any complaints were handled as quickly and effectively as possible.Collections: contacting customers via telephone, email and letter who had payments outstanding.

• 

  Red Recruitment

  Jun 2012 - Aug 2012

  Data Entry Clerk at RAC

  Entering and altering data to ensure that the records of the members were fully up to date.

• 

  Lloyds Banking Group

  Sept 2012 - May 2024

  Implementing and coaching both well-established and newteams in Scrum and agile methodologyUtilising both JIRA and Confluence, ensuring the FeatureTeams guiding principles, goals, responsibilities and prioritiesare clear to the team and external stakeholders.Improving and documenting the testing processIntroducing a “front door” process to help streamlinerequests for Product Owners to analyseProvide coaching for engineers and Product OwnersWorking with other Scrum Masters to help determine thefuture of impediment identification and reportingRemoving impediments to product delivery andimplementation Show less Resolving issues relating to the SAP and Oracle financial systems. These issues could be related to journals, reports, data, the performance of the systems themselves.Preparation of documents and MI for different areas in the business including tax.Working in a cohesive manner within my immediate team and the business as a whole, with colleagues at various levels of authority throughout.Enabling the smooth transition of a new system in to the bristol office by helping make sure the level of service did not drop. For a time I was the only member of the helpdesk team manning the helpdesk, this meant I was responsible for getting the correct queries to the correct teams, this was alongside my usual SAP helpdesk role. In doing this I was also responsible for creating documentation so the ret if my team could also manage this if needed.I am at present aiding the implementation of a new automated logging system to free up 1-2 FTEs. Once this is in place this means that the next stage of the Oracle integration, in to the pre-existing team structure, can be started. My role in the next stage is to assist the helpdesk lead in the integration of the system in to our team, as well as providing training to other colleagues and documenting this training so that it can be shared. Show less

  • Scrum Master

    Feb 2022 - May 2024

  • Release Manager/Scrum Master

    Jan 2020 - Feb 2022

  • Software Engineer

    Mar 2019 - Jan 2020

  • Senior Finance Administrator

    Mar 2016 - Mar 2019

  • Finance Administrator

    Jul 2014 - Mar 2016

  • Customer Service Assistant

    Sept 2012 - Jun 2014
• 

  Crawford & Company

  Aug 2024 - now

  Scrum Master