Cassidy Townsend

Experience

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  Nordstrom

  Oct 2010 - Sept 2012

  Help Desk Coordinator

  - Provided frontline IT support and troubleshooting for internal teams.- Achieved a 98% customer satisfaction rating through efficient problem resolution.

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  Maria Dora

  Jan 2013 - Dec 2014

  Studio Manager

  -Led end-to-end production for the Resort 2015 collection, managing timelines, logistics, and cross-functional collaboration from Research & Development to New York Fashion Week.-Oversaw costume development for major Hollywood productions, including designs featured in The Hunger Games: Catching Fire and Star Trek.-Designed and launched an internship program, recruiting, training, and mentoring high-achieving fashion & production interns.-Developed and implemented a data-driven pricing structure, optimizing costs and improving profitability for production. Show less

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  Hollister Co.

  Feb 2014 - Aug 2015

  Assistant Store Manager

  -Increased units per transaction by 29% by introducing a new sales strategy.-Reduced shrink to under 1% of sales (industry average is 1.3%) by coaching and incentivizing customer service strategies.-Led sales and operations for a high-volume retail store.

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  Penners, Loewen, & Symingtons

  Aug 2015 - Dec 2016

  Office Manager

  -Directed daily operations, including scheduling, billing, and client relations.-Implemented a new billing system, reducing errors by 18%.-Managed financial reports and streamlined administrative workflows.

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  NAMI Washington

  Feb 2017 - Dec 2017

  Office and Volunteer Manager

  - Developed outreach initiatives that increased volunteer engagement and program participation.- Organized and led community events focused on mental health advocacy.

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  Herzl-Ner Tamid

  Dec 2017 - Apr 2019

  Facilities and Operations Manager

  - Oversaw a 4-acre facility, managing maintenance, safety, and vendor relationships.- Increased revenue by commercializing the kitchen and implementing rental programs.- Managed a $1M annual budget, ensuring cost efficiency and high operational standards.

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  Apple

  Apr 2019 - Feb 2020

  Facilities Manager

  - Managed a 103,000 sq. ft. facility, overseeing construction, maintenance, and daily operations.- Implemented cost-saving initiatives, reducing maintenance expenses by 17%.- Developed sustainability programs that lowered energy usage and waste output.

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  Playfish Media

  Feb 2020 - Dec 2020

  Digital Livestream Events Producer & Marketing Manager

  - Produced and managed digital events, increasing attendance and engagement.- Executed marketing strategies that boosted registrations by 30%.- Oversaw budgets, vendor contracts, and logistics for livestream productions.

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  Kent Youth and Family Services

  Jan 2022 - Aug 2022

  MFT Intern

  - Provided counseling services for youth and families, supporting behavioral health goals.- Coordinated with multi-disciplinary teams for holistic client care.

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  Issaquah Pest Control

  Aug 2022 - Nov 2023

  Customer Success Specialist

  - Led a customer service team, improving client retention and issue resolution efficiency.- Managed scheduling, workflows, and CRM systems to optimize service delivery.- Acted as an escalation point for client concerns, ensuring high satisfaction rates.

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  Friends of Youth

  Nov 2023 - now

  Substance Use Disorder Counselor

  - Provide individual and group counseling, case management, and community resource coordination.- Maintain compliance with HIPAA and Medicaid regulations while keeping accurate client records.- Utilize Microsoft 365 tools for documentation and reporting.