Isabela Serban

Experience

• 

  Conectys

  Apr 2008 - Jun 2009

  Technical support specialist
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  IBM

  Sept 2010 - Mar 2011

  • Project Officer

    Dec 2010 - Mar 2011

  • IT Support Specialist

    Sept 2010 - Dec 2010
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  Dell

  Apr 2011 - Sept 2012

  Senior Technical Support Associate

  Provided technical and troubleshooting support for both hardware and software issues for users in need of assistance.For hardware issues performed full diagnostics on user's pc and then dispatched the appropriate component for Dell Laptop/DesktopModified windows registry in order to ensure software and hardware functionality ,Worked with:Microsoft Office Suite 2003/2007/2010 mostly with Outlook 2003/2007/2010, resolved most common issues users had with these.Active DirectorySAP - mostly for upgrade common issues, installation of program on users pcLandesk - for remote access to users pc and software push.Internet Explorer -adjusting ActiveX settings and also helped resolve other common errors.Blackberry - common issues, software upgrade, troubleshooted BES server activation issuesIphone - most common issues, software upgradeCisco/Avaya deskphone and softphone - troubleshooted most common issuesVPN applications Cisco Anyconnect, Checkpoint - configuration and also troubleshooting .Troubleshooted printer issues for Dell and Xerox printersMcAfee - hard disk encryption troubleshooting.Worked with Remedy ticketing system . Show less

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  SII Romania

  Oct 2012 - Sept 2014

  IP Engineer

  Provide networking solutions in order to facilitate new connections in the mobile network for a telecom company based in France.Low level design for the company's network infrastructure.Some of my daily tasks include:IP addressingImplementation of new vlans on the network.Connecting devices on L3 switches which included: Cico Catalyst 3500 series.IP routing using static routes, OSPF,BGP.Firewall openings using the CLI and GUI on Fortinet firewalls, Juniper and also Nokia.VPN implementation on CISCO ASA 5500 series.VIP implementation for Server Load Balancing on CISCO ACE 4700 series.Worked with Nexus 7000, Nexus 5000 and also with some virtualization technologies such as VRF's and VDC. Show less

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  Huawei Technologies

  Sept 2014 - Jan 2018

  IP Datacom Engineer
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  Ericsson

  Jan 2018 - Nov 2020

  IP Engineer
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  Connect44

  Dec 2020 - Apr 2021

  Back Office Engineer
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  Vodafone

  Apr 2021 - now

  Global Ip/MPLS services Sr. engineer