Justin Rodricks

Experience

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  WNS

  Mar 2016 - Aug 2017

  Quality Assurance Specialist

  • Worked Full time as a Quality Analyst for our onshore Clients, along with providing consistent feedback on a weekly basis either through oral or written communication.• Archived set KPI's set as per international standards and also achieved a personal audit accuracy of 98% average through set Quality audit sheets designed to access both technical & soft skill capabilities.• Conducted quality audits for over 20 plus onshore associates consistently on a monthly basis.

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  ADP

  Sept 2018 - Jul 2021

  Recruitment Project Manager

  • Develop partnerships with client accounts. Working directly with the client staffing team, hiring managers, and account teams to develop and enhance strategies and ensure successful delivery of recruitment services. • Manage high volume IT requisition pipeline, building client and hiring manager relationships, and ensuring a stellar candidate experience. • Manage full life cycle recruitment requisition. Ensure that the client and candidate experience is consultative and positive. • Phone interviewing, offer negotiation, education, training, and managing of administrative resources to support the account. • Requisition Management/Pipeline Management which includes candidate screening, as well as database management. • Consistently consult and collaborate with hiring managers regarding expectations, challenges and strategies. • Develop process improvements, implement solutions and share best practices with account team members and client partners. • Forecast and request transitional hours to maximize productivity and pipeline management. • Review candidate profiles, experience and telephone interview responses and decide final disposition of candidate. Show less

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  Upflock Management

  Jan 2020 - Apr 2023

  Operations/Project Manager

  • Oversaw and directed day to day business/project operation duties with respect to employee management, managing service or project deliverables in regard to setting deadlines and achieving set goals. Successfully managed 5 direct reports and 50 indirect reports, overseeing the daily operations of the business and ensuring efficient workflow.• Creating awareness for driving projects and process improvement strategy & methodology, ensuring maximum operational efficiency• Efficiently organized company resources to align with business goals, resulting in a 5% increase in profitability, resource deployment, time overruns and quality compliance to ensure satisfactory execution of service.• Handled and maintained client relations by providing solutions through developed & planned strategies based on data and comprehensive knowledge within the e-commerce space.• Successfully increased productivity by 30% through developing new process improvements and implementing innovative solutions to common problems. Show less

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  Zocdoc

  May 2023 - Aug 2023

  Team Lead - Marketing Ops

  • Align team with business goals and impact: Ensure team members understand business objectives and their contributions to the company's success.• Support and coach team: Resolve internal concerns, conduct weekly coaching sessions, and monitor performance, competencies, and project metrics.• Optimize talent acquisition: Conduct associate interviews and hire the right talent for open roles available along with resource •Communicate and plan effectively: Collaborate with stakeholders, provide updates on project progress, and create comprehensive project plans and goals.• Improve project execution: Provide learning resources, develop strong professional bonds, and optimize project processes while adapting to business requirements. Show less

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  Modus Enterprise Transformation Platform

  Aug 2023 - now

  IT Project Manager & Service Delivery Lead

  • Leverage expertise in Agile methodologies and Scrum practices to successfully plan, execute, and deliver high-quality software projects within budget and on time.• Demonstrate proven success in project management within startup environments, showcasing a track record of guiding teams through the entire project lifecycle, especially in scenarios where applications are developed from the ground up.• Showcase proficiency in managing projects within the fast-paced realms of SaaS applications and agency settings, emphasizing the ability to adapt to dynamic challenges and deliver elegant solutions efficiently.• Highlight experience and skills related to cloud applications and testing, emphasizing a solid understanding of modern technologies and the ability to navigate the complexities of cloud-based project environments.• Drive projects forward by collaborating closely with cross-functional teams, prioritizing product backlogs in alignment with business goals, and ensuring adherence to quality standards throughout the development process. Show less