Muhammad Arif Hakimi Bin Mohd Azmi

Experience

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  Tricubes Berhad

  Jul 2022 - Oct 2022

  Customer Support Engineer

  • Conducted rigorous testing and validation of biometric authentication systems to ensure high reliability and accuracy in reading Identification Cards.• Diagnosed and resolved technical issues with biometric authentication devices, ensuring minimal downtime and optimal performance.• Acquired proficiency in reading and interpreting circuit schematics to facilitate efficient troubleshooting and repair of electronic components.• Provided technical support and guidance to customers, resolving inquiries and ensuring a positive user experience with the biometric authentication product. Show less

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  Telekom Malaysia

  Oct 2023 - Dec 2023

  TM PROTÉGÉ

  • Gained foundational knowledge in the concepts of cybersecurity, contributing to a holistic understanding of technology and data protection.• Collaborate with the team to assist in documentation, operational support, and other responsibilities as assigned, demonstrating a proactive and adaptable approach to tasks.• Performed hardware maintenance, specializing in cleaning the Sony XD CAM reader, contributing to the efficiency of the production workflow.• Acquired proficiency in using Power BI for data visualization, enhancing the ability to translate complex information into actionable insights. Show less

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  Starlight Innovations Sdn Bhd

  Dec 2023 - Dec 2024

  System Engineer

  • Delivered technical assistance and deployed solutions for products from Progress, including Network Monitoring Systems, Managed File Transfer, Network Detection and Response and Load Balancers.• Acted as the team leader, organizing and guiding the IT team to ensure project success and timely delivery• Participated in proof of concept demonstrations and product presentations for clients, showcasing the value and functionality of our solutions.• Contributed to the creation and maintenance of a technical knowledge base and comprehensive documentation for each product offered by the company.• Provided technical support and troubleshooting for implemented solutions, ensuring minimal downtime and high customer satisfaction.• Coordinated with clients to gather requirements, define project scope, and ensure successful project outcomes Show less

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  Fortinet

  Jan 2025 - now

  Cybersecurity Support Engineer