Muhammad Arif Hakimi Bin Mohd Azmi

Muhammad Arif Hakimi Bin Mohd Azmi

Customer Support Engineer

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location of Muhammad Arif Hakimi Bin Mohd AzmiFederal Territory of Kuala Lumpur, Malaysia

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  • Timeline

  • About me

    Cybersecurity Support Engineer at Fortinet

  • Education

    • Kolej Matrikulasi Negeri Sembilan

      2018 - 2019
      Pure Science 3.54
    • Universiti Putra Malaysia

      2019 - 2023
      Bachelor's degree Computer and Communication System Engineering 3.57
  • Experience

    • Tricubes Berhad

      Jul 2022 - Oct 2022
      Customer Support Engineer

      • Conducted rigorous testing and validation of biometric authentication systems to ensure high reliability and accuracy in reading Identification Cards.• Diagnosed and resolved technical issues with biometric authentication devices, ensuring minimal downtime and optimal performance.• Acquired proficiency in reading and interpreting circuit schematics to facilitate efficient troubleshooting and repair of electronic components.• Provided technical support and guidance to customers, resolving inquiries and ensuring a positive user experience with the biometric authentication product. Show less

    • Telekom Malaysia

      Oct 2023 - Dec 2023
      TM PROTÉGÉ

      • Gained foundational knowledge in the concepts of cybersecurity, contributing to a holistic understanding of technology and data protection.• Collaborate with the team to assist in documentation, operational support, and other responsibilities as assigned, demonstrating a proactive and adaptable approach to tasks.• Performed hardware maintenance, specializing in cleaning the Sony XD CAM reader, contributing to the efficiency of the production workflow.• Acquired proficiency in using Power BI for data visualization, enhancing the ability to translate complex information into actionable insights. Show less

    • Starlight Innovations Sdn Bhd

      Dec 2023 - Dec 2024
      System Engineer

      • Delivered technical assistance and deployed solutions for products from Progress, including Network Monitoring Systems, Managed File Transfer, Network Detection and Response and Load Balancers.• Acted as the team leader, organizing and guiding the IT team to ensure project success and timely delivery• Participated in proof of concept demonstrations and product presentations for clients, showcasing the value and functionality of our solutions.• Contributed to the creation and maintenance of a technical knowledge base and comprehensive documentation for each product offered by the company.• Provided technical support and troubleshooting for implemented solutions, ensuring minimal downtime and high customer satisfaction.• Coordinated with clients to gather requirements, define project scope, and ensure successful project outcomes Show less

    • Fortinet

      Jan 2025 - now
      Cybersecurity Support Engineer
  • Licenses & Certifications

    • Fortinet Certified Professional Network Security

      Fortinet
      Mar 2025
      View certificate certificate
    • Fortinet Certified Fundamentals Cybersecurity

      Fortinet
      Jan 2025
      View certificate certificate
    • Advanced Industrial Internet of Things (IIOT)

      Siemens
      Jul 2023
    • Fortinet Certified Associate Cybersecurity

      Fortinet
      Jan 2025
      View certificate certificate
    • Graduate Engineer

      Board of Engineers Malaysia
      Mar 2024
    • CompTIA Security+

      CompTIA
      May 2025
      View certificate certificate
  • Honors & Awards

    • Awarded to Muhammad Arif Hakimi Bin Mohd Azmi
      Dean’s List Awards for 3rd Semester - Mar 2021 Dean's list was given to student who achieves GPA equals or bigger than 3.75 in that semester