Amber Maynard

Experience

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  United States Army Reserve

  Jul 2010 - now

  Private First Class Combat Medic

  -Held to a high standard of morals and values and held accountable to the Warrior Ethos. -Attended Basic Combat Training in Fort Leonardwood Missouri.-Attended Advanced Individual Training at Fort Sam-Houston, Texas and became Combat Medic Certified.-Currently a Combat Medic in the 479th Engineer Battalion stationed at Fort Drum New York.

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  Stream Global Services

  Jan 2012 - Dec 2013

  Held positions as Technical Support Representative Tiers I and II, along with Tier 1 Senior Floor Support Agent. I provided advanced support for all major areas of functionality, including: Setup and configuration, Usage and Security, EDI and Mobile, along with Analytics. Have advanced knowledge in creating Formulas, Validation and Workflow Rules, and using and configuring the Salesforce For Outlook software.As a Senior Floor Support Agent I provided direction and assistance to all Tier I Agents, handled supervisor responsibilities including handling Supervisor Calls, and monitoring Tier I activity and statistics on a whole and individual basis. I was also responsible for monitoring CSAT Survey Scores, Closures, Time Management, and Severity Level statistics for Tier I and acted accordingly where necessary. Along with these technical roles, I was also responsible for promoting Agent morale and assisting with floor wide activities. Show less

  • Salesforce Technical Support Tier II

    Jul 2012 - Dec 2013

  • Technical Support Agent T II

    Jan 2012 - Jan 2013

  • Technical Support Agent T II

    Jan 2012 - Jan 2013

  • Technical Support Agent T II

    Jan 2012 - Jan 2013