Norman Comyns

Experience

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  Centro de Ingles Colombo Americano

  Jul 1995 - Jul 1996

  Teacher of English as a Foreign Language

  Teacher of English as a Foreign Language in Colombia, South AmericaWorked on marketing campaigns, personally recorded radio adverts to increase student numbers

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  Universidad de Ibagué

  Aug 1996 - Aug 1997

  Teacher of English as a Foreign Language

  University Teacher of English as a Foreign Language in Colombia, South America

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  NFU Mutual

  Dec 1997 - now

  • Leads a team of Large Loss Executives who manage a fund of high value Injury and Catastrophic Injury claims• Manages performance of staff and of the fund-control of settlement times, claims cost, fraud detection and maximisation of use of rehabilitation scheme• Complaints and FOS referral• Continuous Improvement of performance• Recruitment, talent management and succession planning• Support for other teams and managers in the Department• Quality Reviews • Leading claims related projects Show less • Supervised the handling of high value injury and property claims (£250,000 and above) arising from Northern Ireland, England and elsewhere. • Personally negotiated settlements in high value cases. Court Attendance. Determined approach to negotiations, challenging legal advice where necessary• Developed Regional and Head Office staff via personal visits,telephone conferences andcase surgeries. • Quality reviews (and subsequent identification of training needs)• Represented firm at various events in European Union• Led change project implementing Ministry of Justice Reforms • Initiatives for improving Customer Service • Complaints final decision maker. Liaison with Financial Ombudsman Service• Training Presentations to staff.• Further project work for example TCF and FSA Regulation.• Direct and indirect staff reporting to me• Interviewing candidates for vacancies• Supported NFU Mutual’s efforts during 2007 floods with personal visits to flood affected areas and customers. Accompanied NFU Mutual Chairman to Flood areas. Efforts recognised at Leadership conference 2007.• Working with Industry bodies such as ABI.• Fighting fraud by working with Financial Ombudsman and Courts on complaint cases. Show less

  • Department Manager (Liability and Property Claims)

    Apr 2015 - now

  • Large Loss Manager (Claims)

    Nov 2011 - Mar 2015

  • Team Leader and Learning and Development Specialist (Claims)

    May 2010 - Nov 2011

  • Large Loss Claims Executive

    Nov 2005 - May 2010

  • Claims Inspector

    May 2002 - Nov 2005

  • Injury Claim Handler

    Dec 1999 - Nov 2002

  • Graduate Trainee (Claims)

    Dec 1997 - Nov 1999