Rohan Autee

Rohan Autee

Senior executive

Followers of Rohan Autee798 followers
location of Rohan AuteePune, Maharashtra, India

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  • Timeline

  • About me

    Associate Manager at Accenture | CBAP® | CSPO® | ITIL

  • Education

    • St. Pius Hr. Secondary School, Khandwa

      2006 - 2009
      Bachelor's degree Computer Science First Class

      Activities and Societies: Swimming, NCC, Army Attachment camp

    • University of Pune

      2006 - 2009
      BCA Computer Science 1st Class

      Activities and Societies: Science Club Bachelors in Computer Application

  • Experience

    • Infosys

      Aug 2010 - Jan 2012
      Senior executive

      • Coached 40+ voice support executives on customer interaction, troubleshooting issues and coordinating with field engineers.• Assisted floor managers in shift rostering, quality monitoring.• Tested pilot e-chat feature for logging escalations.

    • Cybage Software

      Jan 2012 - Jul 2021
      Senior Quality Assurance Engineer

      Collaborated with stakeholders for formulating requirements in structured Business Requirement Documents. Designed data flow and process flow diagrams for over 40 enhancements. Authored SOP and RCA documents. Acquired deep understanding of leveraging demographics data in media & entertainment business.Established 30-60-90-day plan for smooth onboarding and reducing training turnaround time for new hires.

    • Accenture

      Jul 2021 - now

      Led a team of 6 product owners for a program aimed at improving customer experience.Solved regulatory constraints in China, France, and Japan to deliver customer engagement capabilities.Established Sprint retrospectives and Scrum of Scrums to improve sprint hygiene.Implemented 4DX methodology successfully and eliminated legacy issues by 18.4% in 6 months.Created quality benchmarks for user stories and acceptance criteria.

      • Associate Manager

        Nov 2022 - now
      • Business and Integration Architect

        Jul 2021 - Nov 2022
  • Licenses & Certifications

    • Certified Open Water Diver

      PADI
      Apr 2024
    • Certified Business Analysis Professional (CBAP)

      IIBA
      May 2021
      View certificate certificate
    • Certified Scrum Product Owner® (CSPO®)

      Scrum Alliance
      Aug 2022
      View certificate certificate
  • Volunteer Experience

    • Gathering data for a think-tank

      Issued by National Centre for Cold-chain Development on Jun 2009
      National Centre for Cold-chain DevelopmentAssociated with Rohan Autee