Rohan Autee

Experience

• 

  Infosys

  Aug 2010 - Jan 2012

  Senior executive

  • Coached 40+ voice support executives on customer interaction, troubleshooting issues and coordinating with field engineers.• Assisted floor managers in shift rostering, quality monitoring.• Tested pilot e-chat feature for logging escalations.

• 

  Cybage Software

  Jan 2012 - Jul 2021

  Senior Quality Assurance Engineer

  Collaborated with stakeholders for formulating requirements in structured Business Requirement Documents. Designed data flow and process flow diagrams for over 40 enhancements. Authored SOP and RCA documents. Acquired deep understanding of leveraging demographics data in media & entertainment business.Established 30-60-90-day plan for smooth onboarding and reducing training turnaround time for new hires.

• 

  Accenture

  Jul 2021 - now

  Led a team of 6 product owners for a program aimed at improving customer experience.Solved regulatory constraints in China, France, and Japan to deliver customer engagement capabilities.Established Sprint retrospectives and Scrum of Scrums to improve sprint hygiene.Implemented 4DX methodology successfully and eliminated legacy issues by 18.4% in 6 months.Created quality benchmarks for user stories and acceptance criteria.

  • Associate Manager

    Nov 2022 - now

  • Business and Integration Architect

    Jul 2021 - Nov 2022