Michael Ngo

Experience

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  Blue Ribbon Retailer Marketing Services

  Dec 2006 - Dec 2009

  Supervisor

  Gift wrapping servicesShopping centre promotions

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  Think Education

  Feb 2007 - Feb 2010

  Marketing Assistant

  General office dutiesRunning mocktail workshops at Open DaysFood and Beverage Manager for Mid 2009 Graduation

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  Verandah Bar

  Jun 2007 - Aug 2007

  Bar Back
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  Pinin

  Aug 2007 - Jul 2012

  Human Resources Intern
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  The Arthouse Hotel

  Aug 2007 - Nov 2007

  Bar Back
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  Lotus & Ming

  Sept 2007 - Sept 2009

  Product Promotion

  Fine Foods Expo Australia

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  360 Bar & Dining

  Nov 2007 - Apr 2008

  Dispense Bartender

  Customer ServiceCocktail MakingMoney HandlingBarista work

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  The Crest Hotel

  Apr 2008 - Aug 2010

  Bartender

  Front line service. Emphasis on RSA and compliance to OLGR policies. Training and development of staffCellar operations

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  Vegas Hotel

  Jun 2010 - Apr 2011

  Bartender / Gaming Attendant
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  Pavilion Hotel

  Apr 2011 - Jun 2012

  Head Bartender

  Headed the social media initiative utilising the Facebook Pavilion Hotel fan page to accumulate over 2000 'Likes' over 6 months.

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  Town Hall Hotel

  Jul 2012 - Aug 2012

  Bartender/Gaming TAB Attendant/Bottleshop

  CCUTABKeno

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  English Program In Korea

  Aug 2012 - Aug 2022

  Guest English Teacher

  Gyeongsang Orientation Lecturer (EPIK) - acted as a mentor for incoming teachers (cohort of 60) and provided performance reviews (assessment and feedback) with open class demonstrations. Gwangju Institute of Creative Convergence Education Guest Lecturer - facilitated a province-wide online training workshop for 50+ current and new teachers in effective teaching techniques and developing relevant materials for the classroom. Chungbuk/Chungnam Orientation Lecturer (EPIK) - acted as a mentor for incoming teachers (cohort of 80) and led an introduction to living in Korea, navigating culture and the classroom. Also provided performance reviews (assessment and feedback) with open class demonstrations.Danjae Training Institute Lecturer – lecturer for Korean elementary school teachers (90 per semester) run by the provincial Office of Education to help improve their co-teaching and English abilities. Delivered self-planned lessons tailored to the levels of each group of adult learners. Managed sensitive personnel and education files of teachers on the provincial cloud-based database.Cheongju Regional Professional Development Program Trainer - provide monthly training and support for guest English teachers (group of 15) with a focus on workplace culture and conflict-resolution. Classroom teacher for ages 7-13 (1000+ students per year). Summer & winter program coordinator. Organised school culture-building events. Created and developed teaching materials for use in the classroom.Maintained privacy of student information on the school intranet following legislative and government requirements. Minder weergeven

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  Palms on Oxford

  Jan 2023 - now

  Head Bartender

  Provide onboarding, training and support for new workers (9 to date) with a focus on bar operations. Lead, manage and support colleagues during service periods. Generating on average 40% of total revenue within a team of four bartenders during service periods. Report to management on service period performance, stock, and RSA issues. Responsible for set-up and pack-down of the bar.

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  Juice and Co.

  Feb 2024 - now

  Customer Service / Admin Assistant

  Manage, process, update incoming purchase orders and produce relevant invoices.Responsible for high volume (pallets) purchase orders for cruise ships.Manage 3rd Party Logistics transportation of inventory for Eastern AustraliaReceive, investigate, respond to customer complaints for Quality Assurance and compliance with HACCP and ISO regulations.Report to management on large volume purchase orders and delivery requirements.Accurately perform data entry of orders received, maintaining up-to-date records using ERP software.Organise and maintained physical and electronic filing systems.Coordinate dispatch and receiving operations to ensure timely deliveries.Schedule interstate transport and book loading docks for seamless logistics.Investigate disputes and organised credits and managed financial adjustments accurately.Troubleshoot and resolve operational issues effectively.Perform general administration and office duties to support daily operations. Minder weergeven