Greg Gillan

Experience

• 

  TNT

  Jan 1998 - Jan 2005

  Operations Manager

  Responsible for the day to day running of the express parcels operation. Budget Delivery, KPI, Health & Safety management, tachograph management. Staff recruitment development and disciplinary management. Supported customer care team and sales teams.

• 

  Nightfreight GB Ltd

  Jan 2005 - Jan 2008

  General Manager

  Responsible for the single site running of the Express Parcel and two man deliver to home operations.

• 

  City Link

  Nov 2008 - Mar 2011

  Depot General Manager

  Responsible for the Manchester North Depot. Average of 37 delivery routes and revenue stream of £135k per week. 115 staff and 33.5k delivered and collected consignments per week. Responsible for customer and account management, staff training, development and communication. managed the closure of the Oldham location and co-location/itegration of the Manchester North site. Operational KPI management.

• 

  Nightfreight GB Ltd

  Mar 2011 - Apr 2012

  Area General Manager

  Responsible for the running of four Express Parcel depots in the North West including the Northern Hub. Revenue budget 2012 of £9.2m p.a and cost budget of £7m p.a. Responsible for budget setting and delivery. 170 staff over all sites. Major account management, KPI setting and management, recruitment, development and training of staff.

• 

  City Link

  Jun 2012 - Jan 2014

  Depot Manager

  • Responsible for day to day running of the express parcels operation at 2 sites in Manchester.• 6 direct reports and 115 PAYE staff plus approximately 30 subcontractors over the 2 sites.• Dealing daily with customers in order to meet their needs and resolve queries.• Supporting the Regional Customer Care Cluster in query resolution and operational support.• In 2013 successfully managed the closure of one of the sites, reducing headcount by 40% whilst maintaining service and cost KPI’s.• Achieved a unit cost reduction from £3.38 to £2.88 within 6 months through productivity improvements, route reviews and warehouse reviews. Show less

• 

  DPD UK Ltd

  Feb 2014 - Jan 2016

  General Manager

  General Manager• Responsible for 170 staff including PAYE and franchise drivers over a 7 day Operation rising to 250 at peak.• Circa 40,000 collected and 58,000 delivered parcels per week.• Responsible for regional Retail Hub Operation servicing 5 depots.• Support Sales & CRM staff in account management including customers such as O2 and Asos.• Franchise Driver management (recruitment, rate setting, review & performance).• KPI Management and Reporting and Quarterly budget setting.• Weekly warehouse budget of £29k/ Collection & Delivery budget of £105k/ week.• Responsible for staff retention, development and progression. Show less

• 

  Eddie Stobart

  Apr 2016 - Sept 2019

  General Manager
• 

  DX (Group) plc

  Sept 2019 - Mar 2022

  General Manager
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  Yodel (Yodel Delivery Network Ltd)

  Mar 2022 - now

  Managing the Sortation Operation of the Northern Hub- 5 day/ 2 shift pattern.120k sq. ft. warehouse.36m parcels per annum and budget responsibility of £8.7m p.a. (FY 23).

  • General Manager

    Feb 2025 - now

  • General Manager- Regional Sortation

    Sept 2024 - Apr 2025

  • Hub General Manager

    Mar 2022 - Sept 2024