Vincent Luciani

Experience

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  AMS

  Sept 1997 - Aug 1999

  Programmer Analyst

  Programmer analyst for the leading mobile telephone operator in Belgium, performing code debugging, and further on detailed design and coding in the Customer Care team.

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  CGI

  Sept 1999 - Feb 2006

  Senior System Tester, Senior Consultant, Team Leader

  Senior system tester for a leading mobile telephone operator in Poland. This involves:- coaching a team of up to 5 CGI employees working on the test team ( from 2000 to 2006 ) to maximize their added value.- conducting all phases of testing for 6 major functional areas of the operator’s Customer Care and Billing system: Online, Middleware Adapters, Fax Imaging, Real Time Rating, Roaming and Loyalty system.

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  Tescom

  Mar 2006 - Nov 2006

  Senior System Tester, Team Leader

  Senior System Tester for a subsidiary of the French Ministry of Finance. This role involves test project coordination, team management, review of deliverables, development of test strategies, as well as test automation and performance testing.

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  CGI

  Dec 2006 - Jul 2011

  IT Business Analyst for the largest GSM operator in Poland, documenting business processes and managing requirements both in the prepaid and postpaid areas of the convergent billing programme.Responsible for writing questionnaires and conducting workshops with business experts, documenting business processes, gathering requirements, as well as solving issues and updating the processes documentation throughout the approval and implementation processes, and review architecture and vendor documentation Show less

  • Team Leader, Senior Consultant

    Jun 2010 - Jul 2011

  • Business Analyst, Team Leader

    Jan 2011 - Jun 2011

  • Programmer Analyst, Senior Consultant

    Mar 2010 - May 2010

  • Business Analyst, Senior Consultant, Team Leader

    Dec 2006 - Feb 2010
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  Schneider Electric

  Aug 2011 - now

  Piloted the delivery of new enhancements in Agile mode (involving up to 20 software engineers). All external milestones delivered on time.Regular coaching of a team of up to 14 professionals (including project managers, scrum masters): regular feedback, conflict resolution, recruitment.Budget planning and explanation. Planning of system evolutions.Constant contact with the business owner, finance department, technical specialist, functional specialists and vendors resulting in a decrease of zero result searches from 20% to 5%. Show less - Responsible for the website's search engine end-to-end (delivery and maintenance).- Team leader of a team of 7 web professionals (web developers, tester and administrators)- Part time developer: CSS, JQuery, Java- Transition of multiple teams and vendors to a unique end to end services team. Transition to Java and SCRUM.- Refinement of user stories to ensure the team can focus 100% on delivery.- Coaching, continuous feedback, recruitment. Constant contact with the business owner.- Workload and resource planning. Knowledge management. Root cause analysis of incidents. Show less

  • Solution Manager - Digital Asset Management

    Sept 2021 - now

  • Solution Manager Search ( maintenance and customer satisfaction )

    Jan 2020 - Aug 2021

  • Solution Manager Search ( delivery )

    Sept 2017 - Dec 2019

  • Web Team Leader, delivery manager

    Apr 2013 - Aug 2017

  • Web Business Analyst, project manager

    Aug 2011 - Mar 2013