Stella Kanelli

Experience

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  BELL ATLANTIC INFORMATION SERVICES HELLAS S.A.

  Feb 1998 - Sept 2001

  Customer Service Supervisor
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  Semantix Information Technologies

  Mar 2003 - Sept 2004

  Executive Secretary

  • Expertly managed executive calendars, appointments, and travel arrangements with precision and discretion.• Facilitated seamless communication between executives, board members, and stakeholders, ensuring efficient information flow.• Executed confidential correspondence, reports, and presentations with meticulous attention to detail and professionalism.• Proactively organized and coordinated high-profile meetings, conferences, and special events to enhance executive productivity.• Demonstrated exemplary organizational leadership and problem-solving skills to support executive decision-making and strategic initiatives. Show less

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  EDITO NETWORK

  Sept 2004 - Nov 2004

  Executive Secretary & Marketing Assistant

  • Expertly managed executive calendars, appointments, and travel logistics, ensuring efficient scheduling and smooth operations.• Spearheaded targeted marketing campaigns and initiatives, utilizing analytics to optimize outreach and drive engagement.• Facilitated seamless communication between executive leadership, clients, and stakeholders, ensuring clarity and responsiveness.• Coordinated high-profile meetings, presentations, and events, leveraging strong organizational skills to orchestrate flawless execution.• Supported marketing efforts with creative content creation, social media management, and market research to enhance brand visibility and market presence. Show less

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  FRANKE HELLAS SA

  Nov 2004 - Jun 2008

  Customer Service Representative

  • Demonstrated ability to empathize with customers and provide personalized solutions that meet their needs.• Consistently met and exceeded service metrics, including response times, resolution rates, and customer satisfaction scores.• Effective diffused tense situations and managing customer expectations to achieve positive outcomes.• Committed to continuous learning and staying updated on product knowledge and industry trends to better assist customers.

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  Alaska Cold Stores S.A. (Food Logistics)

  Jun 2008 - Apr 2009

  Customer Service Representative

  • Planned and assigned work tasks for Ex Vans, optimizing route efficiency and ensuring timely delivery of goods, enhancing overall operational productivity.• Managed data entry and order invoicing with precision, ensuring accuracy and timely processing of transactions, contributing to streamlined accounting operations.• Delivered accurate and relevant information in response to customer inquiries, enhancing customer satisfaction and fostering trust through effective communication.• Leveraged computer programs such as Eurofasma and Mobile to streamline workflows and improve productivity, demonstrating technological proficiency and adaptability. Show less

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  TNT

  Jan 2010 - Jan 2014

  Major Account Representative

  • Recognized with the "Employee of the Month" award for exceptional management of Motocross electronic equipment deliveries to France, ensuring timely and accurate shipments.• Managed major accounts handling over 10 shipments daily, resolving issues related to damaged, misrouted, and delayed shipments weekly, demonstrating strong problem-solving and communication skills.• Oversaw the daily follow-up of 30+ shipments of prescription drugs and medical equipment to guarantee on-time delivery, ensuring compliance with strict regulatory timelines.• Handled customer inquiries via email and telephone, effectively resolving delivery issues and processing refunds, thereby enhancing customer satisfaction and retention. Show less

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  Enarxis Dynamic Media Ltd

  Feb 2014 - Feb 2023

  • Managed and supervised a diverse team of 38 employees (Logistics Staff, Maintenance Staff, and Drivers), enhancing team performance through coaching and training initiatives, fostering a culture of accountability and continuous improvement.• Strategically negotiated contracts with key suppliers to procure machines and supplies at reduced costs, optimizing productivity and contributing to significant savings, demonstrating strong business acumen and cost management skills.• Implemented efficient vehicle management strategies and service programming in collaboration with service departments, achieving a 20% reduction in daily kilometers traveled and maintenance costs, ensuring on-time deliveries and operational efficiency.• Fostered effective communication channels with internal stakeholders and external partners, facilitating problem-solving and ensuring operational excellence across logistics and maintenance functions, contributing to overall business success and customer satisfaction. Show less • Successfully negotiated contracts with local, national, and international freight forwarders and couriers, ensuring cost-effective and efficient transportation solutions that met client delivery deadlines and budgetary requirements.• Coordinated logistics and transportation solutions to ensure timely and efficient delivery of goods, consistently meeting client delivery deadlines and exceeding service level agreements.• Collaborated with clients and internal teams to understand specific logistics needs, providing tailored solutions that enhanced customer satisfaction and streamlined operations. Show less

  • Logistics Center Director

    Mar 2017 - Feb 2023

  • Freight Coordinator

    Feb 2014 - May 2017
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  KOUVIDIS

  Feb 2023 - Sept 2023

  Logistics Manager

  • Led and supervised a team of seven logistics staff and drivers, fostering a high-performance culture through effective coaching and training, resulting in improved operational efficiency and staff morale.• Orchestrated seamless execution of all export projects in collaboration with the export manager, coordinating operations between our Athens (Aspropyrgos) and Thessaloniki centers, ensuring timely delivery and customer satisfaction.• Cultivated strategic partnerships with major transport agencies, optimizing logistics operations and securing competitive rates, enhancing cost-efficiency and service reliability.• Implemented robust inventory management strategies to ensure adequate stock levels at logistics centers, minimizing stockouts and optimizing warehouse space utilization. Show less

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  P&C SOLUTIONS

  Sept 2023 - Jul 2024

  Supply Chain Specialist

  • Facilitated seamless supply chain operations by maintaining proactive communication with supply partners, resolving issues promptly regardless of their stage in the process.• Strengthened inventory management capabilities through meticulous purchase reporting and forecasting, ensuring optimal stock levels and timely fulfillment of orders.• Drove cost savings initiatives by leveraging expertise in carrier selection and negotiation, resulting in competitive transportation rates and favorable contractual terms.• Cultivated strong partnerships with clients, suppliers, and contractors to swiftly address and resolve order-related issues and complaints, enhancing overall customer satisfaction. Show less

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  Ifantis Food Group

  Jul 2024 - now

  Export and Operations Manager