Experience

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  Kpmg us

  Jan 2005 - Mar 2005

  Employee and client relations coordinator
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  Elmer's products, inc.

  Mar 2005 - Apr 2005

  Marketing business analyst

  Compose, review, and edit complex data & Assist with various marketing projects. Perform statistical analysis and data management functions for the Marketing department. Participate in department meetings, discussions, and workgroups

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  Ohio department of mental health & addiction services

  May 2005 - Nov 2015

  Program manager / senior administrative officer - ohio pharmacy services

  Responsible for design, implementation, and oversight of organizational-wide programs, including marketing & communications, prospect management, and customer service.As the Marketing/Communications Product Owner, implemented a system-wide customer service program to consolidate segmented communications into a central source, improving customer satisfaction ratings by 42%. State of Ohio team lead for the management of Project DAWN, the first consolidated source for on-site opiate overdose treatment for Ohio. Responsible for program launch activities including discovery procedures, business needs analyses, change plans and design requirements. Oversaw operational fulfillment for the program, which was later expanded to the current distribution model is credited with reversing over 50K drug overdoses in Ohio alone. Show less

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  Columbus regional airport authority

  Nov 2015 - Mar 2022

  Business & Analytics: Analyze data and provides key insights and trends to leadership. Identify key metrics and perform complex data analytics to drive operational efficiencies and continuous improvement in the Business Development Division. Perform research, data collection, and analysis tasks. Project Management: Manage projects related to airline schedules, records, and data. Perform flight schedule analysis and reporting and communicate airline schedule changes. Route, track, and manage reports and data. Lead, Collaborate, and Support workgroups/teams. Communication: Manage communication of timely airline related matters impacting the organization's goals and objectives, provide reporting related to airline and passenger activity, collaborate across the Division, research and respond to data requests and provide supporting information for media inquiries. Meeting and Office Management: Manage and coordinate resources, meetings, events, etc. Collect, enter, and manage tenant documentation and data (airlines, concessions, and rental car operators) to support record management, reporting, lease requirements, and accounting credits/accruals. Show less Product Owner of SAP Concur for Travel and Expense management, including policy and governance ownership, and administration of all aspects of the system including user guidance and configurations, training, financial integration, audits, and service functions.Program and Project Management: Manage records, projects, and programs. Complete projects related to business administration involving staff at all levels of the operation from multiple business areas. Perform research, data collection, and analysis tasks, prepare documentation and presentations, and guide teams and staff as needed.Operational: Coordinate business operations for 3 Divisions and 14 Departments. Compose and review complex data, publications, and communications; Manage projects, schedules, and meetings; Collaborate within workgroups; Assist with management functions related to operations; Serve as an advisor to the CFO; Manage communication of timely operational updates on matters impacting goals and objectives; and Provide office and division support. Financial Operations: Support the goals and objectives of the finance team, Perform accounting tasks, Prepare budgeting and forecasting materials and financial statements, Create and/or analyze reports, Maintain the investor relations website, print checks, and process incoming cash.Workgroups/Teams: Support the Executive Office Manager in administrative duties related to Board of Directors and Committee meetings, Support the Finance and Audit Committee. Lead, Collaborate, and Support workgroups/teams, including the coordination and preparation of materials (agendas, minutes, etc.), and follow up on action items.Meeting and Office Management: Manage and coordinate resources, schedules, meeting preparations, and travel arrangements. Manage files and records, office services and supplies, meetings with staff and visitors, communication via email and phone, and ongoing paperwork. Show less

  • Product Owner: Passenger Airlines Analytics

    Jan 2021 - Mar 2022

  • Product Owner: SAP Concur / Program Manager: Office of the CFO

    Nov 2015 - May 2021
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  84.51˚

  Aug 2022 - Oct 2022

  Product owner: sap concur, anaplan, epay, avalara

  Management of financial technology software including business intelligence, system integration, data governance and reporting.Lift and enrich financial systems to meet the operational needs of the business and customers, institute best practices, and increase efficiencies.

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  Jpmorgan chase & co.

  Oct 2022 - now

  Program manager, business execution

  Identify and partner with stakeholders, CCB risk leads, and consumer business groups to execute on risk reporting governance deliverables including Executive Management reporting, Regulatory reporting, automated dashboard reporting and change management execution.Drive innovation in governance related to tools and practices to increase efficiencies and effectiveness. Investigate, plan strategic alignment, and manage risk technology software aspects including system integration, data governance programs, business intelligence, and reporting. Manage complex, quantitative, analytical and technical aspects of risk reporting systems, platforms, and infrastructure. Update firm wide risk governance content, internal policies and standards. Oversee risk committee governance practices and drive alignment and adoption across CCB Fraud Risk, including regional and risk-specific committees. Show less