Experience

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  Saint paul's college

  Sept 2000 - Nov 2003

  Secretary - natural science and mathematics department

  • Provided administrative support to the Department Chairman including the preparation and editing of letters, memos, reports, etc.• Provided liaison services between the Department and other campus offices, students, faculty, staff, as well as persons/organizations off-campus.• Maintained student records for the Department and created a departmental student database detailing pertinent student information.• Supervised work-study students under the direction of the Department Chairman.• Assisted in the registration process by ensuring that the students were matched with the correct advisors for their programs of study. Show less

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  Jackson-feild homes

  Nov 2003 - Jan 2006

  Administrative assistant

  • Represented students as college advocate for those enrolled in post-secondary education • Performed duties as substitute teacher when assigned teachers were absent; aided the students with assigned classwork and homework, and served as In-School Suspension Monitor •Served as Grievance Coordinator for resident grievances.• Created database in Access to document and track incidents, agency compliance, and corrective measures.• Prepared reports on the needs of the residents and the placement agencies as provided through the Customer Satisfaction Questionnaire. Show less

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  Foundations for home and community

  May 2006 - Aug 2007

  Executive assistant

  • Assisted and supported Regional Director by carrying out administrative and secretarial assignments as required.•Provided information to other city agencies, community organizations, committees, and the public as directed by the Regional Director.•Completed various business applications, registration packages, and other documents, as requested.•Composed, edited, and distributed correspondence according to established guidelines or personal knowledge of the subject matter. Show less

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  Richmond department of social services

  Sept 2007 - Apr 2009

  Office support specialist ii

  • Provided administrative support to four Foster Care units by opening cases in city and state wide databases, preparing case file forms, conducting people searches on local, statewide, and national databases, and providing office management.• Provided customer service through client contact by telephone and face-to-face interaction • Participated in several agency committees (Angel Tree Committee, Morale Boosters Committee, POSSESS [Partnership of Office Services Support Employees in Social Services], Community Life Functional Team). Show less

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  Family preservation services

  Aug 2009 - Jan 2010

  Therapeutic day treatment counselor

  • Provided behavioral intervention for and monitored at-risk youth (5th graders) in the classroom.• Provided individual, group, and family counseling.• Collaborated with parents, teachers, and administration to develop individualized plans of action.• Provided case management by maintaining contact with all involved in the clients’ care.• Assisted youth with their academic coursework (primary, secondary and collegiate school systems).

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  Southside virginia community college

  Aug 2009 - Jan 2014

  • Program management – Has successfully run a learning center with supervisory responsibilities over professional tutors and student assistants, with an average student success rate of 75% (Fall 2010 – Summer 2012).• Tutor training – Responsible for training staff for work with traditional and non-traditional students.• Form preparation – Involved in the process of creating referral forms and individual plans for students, as well as tutor logs and reference manuals for professional tutors and student workers.• Reporting – Has prepared reports on the progress of the learning center, to include retentive information, for the Director of Title III Programs, the Advisory Board Committee, and the Title III Evaluator.• Software applications – Have familiarity with and have received training in Accutrak, Blackboard, Google Docs, Microsoft Office Suite, PeopleSoft, and other agency-specific software/databases. Show less

  • Learning Skills Specialist

    Jan 2010 - Jan 2014

  • Adjunct Instructor

    Aug 2009 - Dec 2013
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  Northern virginia community college

  Jan 2014 - Jul 2017

  Tutoring supervisor

  •Program & staff management – Managed tutoring and academic coaching services and provides supervision for staff.•Collaborative activities – Served as a contributing member of the Tutoring Services Working Group and the Achieving the Dream campus committee.•Budget management – Responsible for maintaining the budget for the Tutoring Center.•Certifications – Certified by the National Tutoring Association as a Tutor Trainer and an Academic Coach Trainer.•Adjunct assistant professor for BUS 100 (Introduction to Business) and SDV 101 (Orientation to Business) Show less

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  Southside virginia community college

  Jul 2017 - Mar 2019

  • Provides college-wide development, implantation, and assessment of a comprehensive tutoring program with services offered through the Tutoring Centers, off-campus, and online services.• Develops programming to enhance student success in conjunction with available academic support• Provides direct academic support to students and administers the peer tutoring program• Serves as a liaison between faculty, tutors, and students• Develops, conducts and evaluates student success-related workshops• Provides individual coaching and academic advising sessions to students• Provides navigation for the first 15 credits for new business and education students.• Develops plans to increase academic success for at-risk students and students with special needs• Completes administrative duties such as record-keeping activities and budget forecasting and reconciliation. Show less

  • Tutorial Services Coordinator & Navigator 1-15, Business and Education

    Jun 2018 - Mar 2019

  • Coordinator, Lake Country Advanced Knowledge Center

    Jul 2017 - Jun 2018
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  Durham technical community college

  Apr 2019 - Jan 2022

  Director, center for academic excellence

  The Director/Instructor is responsible for coordinating Center for Academic Excellence (CAE) tutorialservices. The Director/Instructor functions as supervisor for full-time Lead Tutors and part-time staff.The Director/Instructor also plans, implements, manages, and evaluates services and activities of theCAE. The Director/Instructor also teaches one course per semester and provides academic advising.

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  Wake technical community college

  Feb 2022 - Jun 2022

  Director of student success

  The Director of Student Success develops and implements a comprehensive successcoaching system for all students at the College that positively impacts student success. TheDirector develops and maintains departmental budgets, supervises all members of thesuccess coach staff, and assesses and maintains efficient and effective operatingprocedures, including ensuring appropriate use of technology, ongoing staff training, and thedelivery of optimal services to all students.

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  Durham technical community college

  Aug 2022 - now

  Chair/instructor, college success/first-year experience