Niraj Dugar

Experience

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  Tech Mahindra

  Jun 2007 - Aug 2012

  Sr. Technical Associate

  Worked in multiple projects and region for British Telecom.Worked as a transition lead and SPOC for BT Italy from technical due diligence through transition to support of the BSS applications ranging from Mediation to Billing.Worked as technical and functional SPOC for BT Benelux managing the operations and change management end to end under BSS domain. Had setup and managed the Revenue Assurance project for BT Italy that resulted in uncovering non accrued revenue of around EUR 1.25M in just one year from the date of setup.Co-lead and developed software applications for BT UK project under billing & payments and discounting.Involved in technical due diligence and holding customer interface meeting for new requirements.Preparing high & low level design documents and presenting use cases of the requirements or transformation of incumbent application. Optimizing the backend applications. Highly skilled in PL/SQL, unix and perl scripting. Show less

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  Subex

  Aug 2012 - Jan 2016

  Associate Manager

  Had a brief stint managing the Business & Operational Support of Partner Settlement (Interconnect Billing) product for telecom operator IDEA, India.Managing a team to provide complete fulfillment and assurance support to customer across North Africa and Middle East in Revenue Assurance & Fraud Management space.Involved in the Operational & Business process improvement projects for telecom operators in RA/FMS space to show the ROI of the product and mature the processes.Involved in technical due diligence of the new requirements and convert the requirements into tangible solution for the incumbent customers.Track the projects through requirement gathering until the delivery of it using industry acceptable standards of project management.Provide the subject matter expertise in BSS domain to customers to showcase the potential integration of new services & solution with the existing running product line. Drive through challenges , mentor co-workers, continuous learning are some of the other key responsibility areas. Show less

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  Shell

  Feb 2016 - now

  ”If you torture the data long enough, it will confess”. True That. However just random torturing or directionless efforts shall yield random & directionless outcome. Here, I work as CDO Data Manager to lead, drive & support the Data & Analytics Strategy work in HR & Corporate function that provides direction and roadmap to harness the value out of data. I lead & strategize complex Data intensive projects like Enterprise Master Data Management, Value from Data funnels, Design & Mastership, Data Products that bring both qualitative & quantitative benefits. I conduct Data Maturity Assessments, develop data opportunity funnel through interviews, participate in external conferences to learn from outsiders and bring in best practices.My role demands engagements & socialization with senior business executive leaders and IT stakeholders for having dialogue & consensus on data roadmap and investment proposals for the business. I work with Chief Data Officers, Data & Solution Architects, IT Managers, IT Engineering Managers, IT Advisors to deliver a common goal of maturing data roadmap of organization. Show less Working as a Business Analyst for Shell QGC for Field Mobility and Remotely Piloted Aerial Surveillance solution. Involved in demand capturing and opportunity framing for the projects that delivers business values. Designing the functional specifications and guiding IT for the development of solution as per business ask and need. Overseas the delivery of solution and its absorption in business until regular run & maintain is transferred to Support groups.Involved in data analysis and presentation to senior management for showcasing the business benefits of the project or solution. Have learned about the Production and Operations of Integrated Gas function along with understanding the critical demand of IT systems under it. Show less

  • Chief Data Officer - Data Manager

    Nov 2020 - now

  • IT Business Analyst, Delivery Vertical

    Jul 2017 - Oct 2020

  • Application Delivery Lead

    Feb 2016 - Jun 2017
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  Shell

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  Chief Data Officer - Data Manager