Auruj Yousaf

Experience

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  Boots UK

  Feb 2007 - Oct 2009

  Cosmetic / Fragrance Consultant

  • Built customer loyalty and retention by delivering excellent shopping experiences.• Prioritized helping customers over completing other routine tasks in store.• Created inviting environment for customers by maintaining store organization and cleanliness.• Maintained up-to-date knowledge of store sales, payment policies and security standards.• Opened, shelved, and merchandised new products in visually appealing and organized displays for optimal sales promotions.• Answered customer questions about products and services, helped locate merchandise and promoted key items.• Developed strong rapport with customers and created positive impression of business.• Conducted product demonstrations to highlight features and redirect objections to positive aspects.• Stocked merchandise, clearly labeling items, and arranging according to size or color.• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.• Assisted customers with signing up for store loyalty programs and provided details about key benefits.• Listened to customer needs and desires to identify and recommend optimal products.• Provided exceptional services and pleasant shopping experiences to retail customers. Show less

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  Benn Partnership Centre

  Sept 2009 - Mar 2010

  Assistant Manager

  •Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.•Planned team-building exercises to increase employee performance and job satisfaction.• Established and optimized schedules to keep coverage and service in line with forecasted demands.• Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.• Monitored security and handled incidents calmly.• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.• Achieved recognition for contribution to company's success.• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.• Helped with planning schedules and delegating assignments to meet coverage and service demands.• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.•Reviewed sales and gross profit reports to determine options for increasing market growth.•Mentored sales team in applying effective sales techniques and delivering top-notch customer service. Show less

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  NHS England

  Nov 2009 - Feb 2023

  Pharmacy Assistant

  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.• Maintained energy and enthusiasm in fast-paced environment.• Prepared a variety of different written communications, reports, and documents to ensure smooth operations.• Offered friendly and efficient service to customers, handled challenging situations with ease.• Worked flexible hours, night, weekend, and holiday shifts.• Identified issues, analyzed information, and provided solutions to problems.• Used coordination and planning skills to achieve results according to schedule.• Used critical thinking to break down problems, evaluate solutions and make decisions.• Worked closely with pharmacist/manager to maintain optimum levels of communication to effectively and efficiently complete projects.• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.• Participated in team-building activities to enhance working relationships.• Adhered to social distancing protocols and wore mask or face shield.• Successfully maintain clean, valid driver's license and access to reliable transportation.• Proved successful working within tight deadlines and fast-paced atmosphere. Show less

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  GE Grid Solutions

  Mar 2023 - now

  Project Management Specialist