Experience

• 

  Wipro technoligies

  Mar 2004 - Jun 2005

  Project engineer
• 

  Barclays investment bank

  Jun 2005 - May 2011

  Unix adminstator and operations manager - global technology support center
• 

  Sita

  Jun 2011 - now

  - Manage a team of professionals by setting high standards, driving results, and developing talent in the group- Manage Application Support in accordance with the terms of the customer contract and SLAs- Ensure the shortest restoral times possible, initiating the timely escalations to specialized resolver groups inside and outside SITA- Identify and promote opportunities to achieve continuous improvement in operational and process performance- Lead a virtual team of stakeholders to develop, follow up and implement action plans to identify gaps and resolve identified major customer issues Show less

  • Senior Manager Service Operations

    Feb 2023 - now

  • Operations Engineer

    Oct 2021 - Jan 2023

  • Operations Engineer

    Apr 2020 - Sept 2021

  • Senior Specialist, Service Operations Practice

    Jun 2011 - Mar 2020