Experience

• 

  Myler disability

  Mar 2013 - Nov 2014

  Hearing manager

  Coordinated with clients, Social Security offices, and Doctor's practices to secure and send medical records associated with client's disabilities. Strict time management to coordinate with multiple hundred clients' demands. Organized client's files before hearingsWrote, edited, and submitted official and professional letters to Judges, Attorneys, and Medical Professionals

• 

  Cricut

  Feb 2015 - Apr 2020

  Quality assurance engineer

  -Educated employees on specific QA standards and confirmed maintenance of standards.-Analyzed quality and performance data to support operational decision-making.-Helped launch successful products by conducting thorough market research and identifying customer needs.-Implemented process improvements to increase productivity in quality assurance operations.-Evaluated deliverables against standards by completing visual inspections and other established tests.-Conducted software compatibility tests with programs, hardware, operating systems or network environments.-Troubleshot with end-users and development teams to reproduce, investigate and debug software.-Wrote and updated technical documentation to ensure knowledge transfers. Show less

• 

  Shareworks by morgan stanley

  Aug 2020 - Feb 2024

  Senior quality assurance analyst

  -Lead scrum/Agile teams and meetings-Trained approximately 10 new hires quarterly on quality assurance principles, fostering a culture of accountability and high performance.-Helped launch successful products yearly by conducting thorough market research and identifying customer needs.-Analyzed quality and performance data to support operational decision-making.-Implemented process improvements to increase productivity in quality assurance operations.-Evaluated deliverables against standards by completing visual inspections and other established tests.-Conducted software compatibility tests with programs, hardware, operating systems, and network environments.-Wrote and updated technical documentation to ensure knowledge transfers.-Built, deployed, and stabilized test environments weekly using Jenkins.-Enhanced product quality by implementing comprehensive QA processes and procedures.-Collaborated with cross-functional teams to identify root causes of product issues, leading to timely resolutions and continuous improvements. Show less