Experience

• 

  Reliance communications

  Jun 2007 - Mar 2012

  Assistant manager-core networks ( access / nld / ild / in )

  As Assistant Manager - Core Telecom Switch at Reliance Communications, I managed critical telecom infrastructure, specifically the Ericsson AXE 10 switch and Alcatel-Lucent NGN systems. I ensured seamless operations of core network systems, led troubleshooting efforts, and optimized performance to support business requirements.Key responsibilities:Managed Ericsson AXE 10 and Alcatel-Lucent NGN switch operations and infrastructure.Led troubleshooting and resolved network issues to minimize downtime.Optimized network performance to align with business requirements.Coordinated with cross-functional teams to ensure uninterrupted service delivery. Show less

• 

  West unified communications services

  Apr 2012 - Oct 2014

  Telecoms team lead - apac

  As Telecoms Team Lead for APAC, I managed telecom infrastructure, vendor relationships, and served as the point of contact for customer escalations. I worked closely with global carriers, vendors, and service providers to ensure the reliability and performance of conferencing platforms and telecom systems, delivering exceptional service to clients across the region.Key responsibilities:Managed telecom operations, optimizing conferencing platforms and telecom infrastructure.Led and developed regional teams to drive operational efficiency across APAC.Oversaw vendor and service management, including carrier partnerships, ensuring SLA compliance and optimizing service delivery.Acted as the primary point of contact for customer escalations, resolving issues promptly and ensuring customer satisfaction.Coordinated with vendors and internal teams to troubleshoot and resolve critical issues, minimizing downtime and improving service performance. Show less

• 

  Pgi

  Oct 2014 - Jun 2016

  Technical operations manager

  As Technical Operations Manager at Premiere Global Conferencing, I oversaw the end-to-end management of conferencing technologies and solutions, ensuring seamless communication across global teams. With a strong focus on operational efficiency, I ensured the reliability, scalability, and continuous improvement of conferencing platforms to meet the evolving needs of clients.Key responsibilities Led the operations of global conferencing services, ensuring high availability and performance.Managed cross-functional teams to implement solutions that drove customer satisfaction and operational excellence.Collaborated with technology and business teams to streamline processes and improve service delivery.Oversaw troubleshooting and resolution of technical issues to minimize downtime.Drove strategic initiatives for infrastructure optimization and service enhancements Show less

• 

  West unified communications services

  Jun 2016 - Dec 2020

  As the Carrier Strategy Lead, I led efforts to optimize network performance, reduce costs, and enhance service quality across global telecom operations. I developed and executed strategies that aligned carrier management with business objectives, while ensuring customer satisfaction and service reliability. I also built strong relationships with carriers, negotiated contracts, and utilized data-driven insights to improve network performance.Key responsibilities:Developed and executed carrier strategies, aligning them with business and customer goals.Managed global carrier relationships, negotiating favorable terms and ensuring service level agreements (SLAs) were consistently met.Optimized carrier performance using KPIs, data analytics, and real-time monitoring tools to drive continuous improvements.Collaborated with internal teams and customers to ensure carrier services met technical requirements and delivered superior customer experiences.Oversaw budgets, mitigated risks, and ensured compliance with industry regulations and carrier agreements.Led and mentored the carrier management team to enhance technical expertise and achieve strategic objectives. Show less As a Technical Project Manager in the Corporate PMO, I led global, technology-driven projects, ensuring alignment with business objectives across multiple regions. I managed all aspects of project delivery, including scope, timelines, budgets, and resources. My role involved coordinating cross-functional teams and stakeholders worldwide to ensure successful execution. I also focused on risk management and problem-solving, ensuring that technical solutions met both local and global business requirements.Key Skills:Global project planning & executionRisk mitigation & resource managementAgile/Waterfall methodologiesCross-functional team collaborationStakeholder management & communicationTechnical leadership across regions Show less

  • Head of Carrier Strategy & Management

    May 2019 - Dec 2020

  • Technical Project Manager - Corporate PMO

    Jun 2016 - May 2019
• 

  Ringcentral

  Jan 2021 - now

  Key leader in building, scaling, and managing GSP partnership agreements and other strategic Programs across globe.Oversee Technical programs to build infrastructure and work with Cross functional teams which includes Product, Engineering , Legal, CloudOps,Sales , Global Carriers, DoT, TRAI and other Government LEAs to ensure compliance with regulatory requirements before LaunchLiaison to Leadership teams and Executive sponsors to drive the execution of the program by establishing and reinforcing approved governance and PMO processes Strategic Partnership Management – Nurture authentic and trustful relationships internally and with Service Provider's teams. Responsible for partnership governance, escalations, and risk management to minimize issues and ensure crossfunctional stakeholders deliverFocus on programs related to Telecommunication Operations including Legal Intercepts Demo with DOT/LEAs, Interconnect & MNP Operations.Communication – Serve as central point of contact for leadership and other cross-functional teamsStrategic Planning, Execution & Partnership Management | Cross-functional and Operational Leadership | Tracking and Reporting | Communication Show less

  • Principal Program Manager - Technology PMO

    Jul 2024 - now

  • Senior Program Manager - Global Cloud Ops

    Jan 2021 - Jul 2024