Sagar Desai

Experience

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  Tata Communications

  Aug 2008 - Feb 2015

  Worked as Assistant Manager in Network & Voice Engineering team on Voice Compression Projects for configuration & installation of Veraz (Dialogic) & L3COM Compression equipments like I-Gate 4000 Edge & I-Gate Pro and Sonus NGN Media Gateway (GSX4000) for TDM & VoIP enabled solutions for TCL customers across the Globe. Had worked as Network Executive in Voice Provisioning team under Customer Service & Operations vertical for providing Voice & Siganlling connectivity between TATA & Customer’s switches located at different geographic locations.

  • Assistant Manager- Voice Compression Projects

    Sept 2011 - Feb 2015

  • Senior Executive - Voice Provisioning

    Aug 2008 - Sept 2011
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  Vodafone India Service Private Limited

  Feb 2015 - Oct 2017

  Deputy Manager - L2 Support team for IMS based services

  Worked as Deputy Manager for managing Level 2 support team in Service Operations Center (SOC) vertical that supports IP Multimedia Subsystem (IMS) based Unified Communication & Collaboration Services for Enterprise Customers & Consumer Services which based on GSMA's RCSe standard for Instant Messaging/File Transfer Functionality and A2P/P2A Messaging Traffic with Push Functionality of SMS & MMS. Has also worked as Interim Service Manager for Consumer Services to drive IT Service Management & Continual Service Improvement Activities. Show less

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  Tata Communications

  Oct 2017 - now

  Senior Manager UCC NOC /Carrier Management

  Has been working as Senior Manager , managing Level 3 support team in Unified Communications & Colllaboration NOC that supports Enterprise Voice services like Global SIP Connect (GSC) , Skype for Business (SFB) , Microsoft Teams DR, Managed VoIP (MvOIP), Enterprise Domestic Voice (PSTN Replacement),Cisco Webex Contact Center, for Enterprise Customers as well as Partners.This role also consist of Carrier Management that includes managing voice carriers/suppliers & their performance against operations SLAs. Show less