Sanjay Thadani

Experience

• 

  Genpact

  Apr 2006 - now

  • Managing a team of 80 members in service delivery for accounts receivable function of top-rated US insurance brand.• Program level strategic planning to meet service requirements, maintain compliance and leverage operational elements.• Working with the business unit’s leadership to define, launch, and drive critical strategic, organizational and operational recommendations.• Focused to create an effective operations management team, one that has a high sense of urgency and a high level of cross-functional collaboration that drives results. Show less • Managed a team of 60 members in service delivery for asset finance businesses.• Looking for opportunities for organic growth within the existing accounts.• Contract management including preparation of SOW’s, change requests and renewals of agreements with the clients.• Reconciling the FTE billing numbers per the contract with clients and raising the billing invoice requests.• Effectively transitioned work programs from US to India through US onsite visit, training and knowledge transfer, system readiness and getting stakeholder approvals.• Proposed and published metrics and KPIs to be incorporated into the monthly financials and scorecards.• Established operational objectives and work plans and delegated assignments to subordinate managers.• Preparing the reports for monthly incentive compensations and submitting to the finance team.• Proactive Client Communication• Process Improvements through Lean Ideation and Implementaion• Cost Benefits towards Clients through Productivity gains • Promotor NPS• Onsite Travel for Business Meetings and Workouts Show less • Managed a team of 30 members in service delivery for asset finance businesses. Monitored their performance, training, providing feedback, planning their growth and development.• Responsible for creating customer dashboards, MIS, performance metrics, financial and performance analysis, CTQ’s etc and reporting them to management and the customer.• Implement and continuously improve processes to increase efficiency and scalability. Drive standardization, simplification, and automation of processes and transactions.• Played vital role in several successful remote transitions and setup businesses at Genpact.• Capacity Planning/Forecasting, Budget Management, Communications and Reporting• Participation in the interviewing, hiring, and complete On-boarding process of all team members.• Disburse high dollar value ACH, Wires and Checks in the system.• Due Diligence, As-Is & To-be Process Study for ERP Migration• UAT and Post Go Live Stabilisation• Compliance regulation within Process and on Floor Show less • As a business SME, improved Cross training index of the process by 10% and rendered new hire business training in Commercial Lease and Loan platforms.• As a selected part time trainer involved in creation of SOPs and Training Documents for Genpact and Clients.• Worked across almost all the functions involved in a Lease or Loan Process cycle including Application Input, Underwriting, Document Generation, Funds disbursement, Booking, Cash application, Customer Service and AMO.• Transitioned Syndication Capital Market Booking process from US to India remotely and set up the process over here.• Trained more than 35 new and experienced team members on various new process transitions, process updates and process knowledge refreshers.• Led several Lean ideas for process improvement, the major one was a $1MM business impact idea for GE Capital which was much appreciated by client. Show less

  • Senior Manager

    Aug 2021 - now

  • Manager

    Apr 2016 - Jul 2021

  • Assistant Manager

    Jul 2012 - Mar 2016

  • Process Developer

    Sept 2007 - Jun 2012

  • Process Associate

    Apr 2006 - Aug 2007