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ANDREW ADAH

ANDREW ADAH

I.C.T Officer

Followers of ANDREW ADAH350 followers
location of ANDREW ADAHPort Harcourt, Rivers, Nigeria

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  • Timeline

  • About me

    Support Engineer @ Tranter IT | On Secondment Lafarge Africa PLC

  • Education

    • Lagos State University

      -
      Bachelor of Science - BS Computer Science

  • Experience

    • MarbonchMFB Ltd

      Aug 2009 - Apr 2013
      I.C.T Officer

      • Administration and Maintenance of the organization LAN, Firewall and Domain Security.• Designed, Implemented & Managed the Active Directory. • Installation, Configuration, Management & Administration of Computer Hardware and Devices.• Management & Administration of the banking application.• Instituted a Backup and Disaster Recovery Process • Aided the identification of technical training gaps, and Supported its implementation for Users. Show less

    • TRANTER IT INFRASTRUCTURE SERVICES

      Nov 2013 - now
      Helpdesk & Support Engineer

      * I Provide in person or remote (using tools as Tight VNC, TeamViewer, BOMGA) technical support to a broad range of Users, communicating complex technical information effectively.* I prioritize and drive the Diagnosis & Analysis for a resolution to User reported incidents and problems within assigned SLAs, by applying technical expertise, product knowledge, and problem solving skills.* I aid in reviewing User requirements for Software and Services, Trainings etc.* Proficient Using Call Management Softwares such as - Manage Engine, LANDesk, ServiceNow, OneService.* Actively Provide Support to Business Applications such as - SAP, HODIM, LABMix, BCMix, etc Show less

  • Licenses & Certifications