Chidimma I.

Experience

• 

  Union Bank of Nigeria

  Aug 2018 - Dec 2021

  Utilizing my expertise in quality monitoring and performance analysis to drive operational excellence. Proven experience in:- Evaluating customer interactions via remote monitoring (calls, chats, emails, social media)- Designing quality standards and monitoring formats- Leveraging data management tools to track team and individual performance- Ensuring compliance with SOPs and identifying knowledge gaps- Providing feedback, coaching, and training to enhance team performance- Analyzing VOCs (Survey Analysis) for process and service improvementApplying this expertise to optimize people operations, streamline processes, and foster a culture of excellence. Skilled in data-driven insights, performance analysis, and team development. Show less Leveraging my sales expertise and passion for people to drive operational excellence. As a former Telesales Associate, I developed strong communication and interpersonal skills, exceeding quotas and building strong relationships with clients and team members. Now, as a People Operations Associate, I apply my skills in a new context, focusing on process improvement, employee experience, and HR support. My unique blend of sales and operations experience enables me to approach challenges with a customer-centric and solutions-focused mindset. Show less

  • Quality Assurance Analyst

    Jun 2020 - Dec 2021

  • Telemarketing Specialist

    Aug 2018 - Jun 2020
• 

  Nomba

  Mar 2022 - now

  Driving business success through innovative recruitment, talent acquisition, onboarding, employee engagement, and benefits management. Key accomplishments:- Recruitment: Developed and implemented effective recruitment strategies, attracting top-tier candidates and enhancing diversity- Talent Acquisition: Spearheaded end-to-end recruitment processes, ensuring seamless candidate experiences and successful hiring outcomes- Onboarding: Orchestrated seamless new hire experiences, ensuring cultural integration and smooth transitions- Employee Engagement: Fostered a positive work environment, promoting employee satisfaction, retention, and growth- HMO Management: Effectively administered employee benefits programs, ensuring seamless delivery and utilization- Hiring Manager Partnership: Collaborated with hiring managers to define job requirements, aligning with organizational goals- Candidate Assessment: Conducted interviews and assessments to identify skills, cultural fit, and growth potential- Employee Development: Facilitated training programs, contributing to professional growth and skill enhancementUtilizing my expertise to optimize people operations, enhance employee experiences, and drive business results. Skilled in recruitment, talent acquisition, onboarding, employee engagement, benefits administration, and employee development. Show less Delivering exceptional customer experiences and applying expertise to drive people operations excellence. Proven experience in:- Customer Support: Providing primary support to internal and external customers, ensuring prompt issue resolution and satisfaction- Communication: Effectively answering and directing phone calls, messages, and requests to appropriate personnel- Customer Insights: Developing and maintaining knowledge of customer needs, preferences, and pain points to inform people operations strategies- Process Improvement: Implementing forward-thinking solutions to address customer concerns, enhance experiences, and optimize people operations- Data Management: Updating and maintaining accurate customer records and informationLeveraging customer-centric expertise to enhance people operations, drive employee engagement, and foster a culture of excellence. Skilled in customer support, communication, data management, and process improvement. Show less Collaborative partner to management, driving business operations and HR excellence. Proven experience in:- Recruitment: Screening resumes, coordinating interviews, and delivering exceptional candidate experiences- Onboarding: Designing and leading new hire orientations, ensuring seamless transitions- HR Administration: Developing and implementing policies, procedures, and benefits programs- Training & Development: Coordinating employee training to boost productivity and performance- HR Operations: Managing schedules, itineraries, and appointments for HR staff and leadershipUtilizing expertise to optimize people operations, streamline processes, and foster a culture of excellence. Skilled in recruitment, onboarding, benefits administration, training, and HR data management. Show less

  • People Operations Associate

    Nov 2023 - now

  • Customer Success Associate

    Dec 2021 - Nov 2023

  • People Operations Assistant

    Mar 2022 - Oct 2022